Account Manager - Affiliate, Financial Services

• Location: London, United Kingdom
• Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that
• empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more
• than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-
• commerce, digital marketing, advertising, communications and entertainment. We create products and services
• that provide exceptional value by aligning members and the businesses that want to engage them in a shared
• community.
• Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and
• retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client
• strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and
• marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an
• award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right
• conditions to reach new customers and sustain long-lasting loyalty.
• Client management
• Managing a full portfolio of affiliate financial clients
• Establish and maintain regular and appropriate communication with the key contact(s) for the client
• through meetings, emails, calls and support tickets
• Ramp up new clients quickly and efficiently - meet requirements and set clear expectations
• Ensure that clients are managed profitably - give strategic advice to support their growth plans
• Grow revenue from existing client relationships - understand client needs/requirements in order to
• contact with appropriate product/services information
• Retain existing clients and manage dispute resolution
• Work with dedicated Manager/ Senior Manager to manage overall client experience
• Perform delivery of client strategy in regular Account Review face-to-face presentations
• Learning, understanding and advising clients on how to use our technology

Administrative

• Regularly review contracts to understand contracts and billing mechanisms
• Troubleshoot client’s technical issues, and file support tech tickets on their behalf if needed
• Maintain documentation of client performance and activities in internal systems

Collaboration

• Work closely with publisher services to identify partnership opportunities to grow our business
• Working closely with Analytics’ team to help interpret data and build more effective strategies
• Developing, maintaining, and extending relationships internally and externally

Key requirements

• Technical / functional expertise
• 2+ years of digital marketing experience including client service (agency, client or consulting)
• Experience in financial affiliate marketing highly preferred
• BA degree in a Marketing field preferred
• Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint
• Experience in strong client relationships, reinforced by building trust, advising and upselling
• Good project management skills

Web literate (tracking analytics and methods)

• Personal effectiveness
• Highly organised, self-motivated, good time-management, able to prioritise
• Think creatively, has a problem-solving approach and uses professional judgment
• Proactive - continually looking for ways to grow and improve within own role
• Work well under pressure and to tight deadlines
• Inquisitive approach to continuously learning on the job
• Communication skills
• Strong customer services skills: Negotiation, diplomacy, able to translate client requirements
• Excellent written and verbal communication
• Confident interpersonal skills
• Results focus

Detail-oriented

Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.

Proof that you can set and surpass KPI targets

Teamwork

• Reliable and able to work independently on targets
• A real team player that is able to integrate and work closely with an enthusiastic team
• Understanding of the business
• Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing

#LI-CW1

• Five Principles for Success
• Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
• Always improve, Always Advance - Only be satisfied with complete success - Kaizen
• Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
• Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
• Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
• Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team