Disbursements Specialist

• The primary mandate for the Disbursements Specialist is to ensure all consignments are paid on time and that appropriate remittance process and systems are adhered to.
• Audit and approve the sale of vehicles, for all US Branches, including Title Centers, based on their legal contract terms to meet settlement SLAs
• to avoid penalties daily
• Monitor and communicate issues with open expenses, at Branch level, to ensure timely closure and comply with SLAs
• Reconcile and/or generate expenses and payable vouchers for vendor invoicing, including: IAA Transport, DMV, and external vendors
• Audit, balance, and prepare remittances to ensure accuracy and timely payment to customers, in excess of 20 million dollars, daily
• Prepare aging detail to invoice providers upon request
• Organize and collate manual remittances and invoices to mail to providers, daily
• Perform support functions and provide technical assistance for all Branches within the organization through ServiceNow Self-Help Catalog,
• by analyzing and troubleshooting payable and systematic problems, while working with multiple departments to implement a resolution
• Communicate and assist customers inside and outside the organization through: Phone, Email, and Chat

Assist

• Accounting and Tax Departments with internal and external auditor requests, including the IRS, for mandatory state and federal audits, including
• willingness to explain data and findings to auditors
• Buyer Services with same day broker requests and/or refunds
• Controller with special expense and check projects to resolve all open and outstanding issues, at Branch level
• Finance with reviewing and processing reoccurring compliance rebates
• Legal with pulling detail for Provider and Buyer investigative requests
• Treasury with research, follow-up, processing and reissuing of payments requests
• Work with: Sales, Account Managers, Area Managers, RVPs, and the Executive Team on special research projects and payment requests
• Identify and communicate timely settlement and system issues with co-workers, management, and BT services
• Document and maintain up-to-date processes and procedures for department responsibilities
• Other responsibilities may include system testing or special projects, research, and/or reporting as requested by management

Competencies

• Good analytical and problem-solving skills
• Customer service orientated
• Excellent written and verbal communication skills
• Excellent time management skills to be able to meet strict deadlines
• Advanced Excel skills (Macros, Pivot Tables, and V-Lookup
• 2-4 years of experience working in an office environment.
• Proficiency with Microsoft Excel.
• Fluent verbal and written communication skills in English.
• Organized, detailed-oriented and able to multi-task in a fast-paced environment.
• Experience with Microsoft Dynamics GP, Five9, and ServiceNow is preferred.
• Experience working with ERP systems, Oracle is a plus.