Product Manager

Location: San Francisco, CA

Company

Federal Reserve Bank of San Francisco

When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.

The Infrastructure, Platforms & Operations portfolio provides strategic direction and product delivery for System IT infrastructure and operations while aligning technology with business strategies. The team serves as a business partner for secure and reliable IT products, services, and operations.

As the Product Manager for Enterprise File Services, you will lead a critical platform that provides secure, reliable, and scalable file transfer, file management, and file integration capabilities for Federal Reserve business functions and national services. You will define the product vision, establish priorities, guide investment decisions, and work across business and technology organizations to deliver measurable customer and organizational value.

Essential Responsibilities

• Define, communicate, and execute the vision, strategy, and roadmap for Enterprise File Services.
• Develop short- and long-term product plans aligned with customer needs, organizational priorities, and measurable business outcomes.
• Serve as the voice of the customer by building trusted relationships across Federal Reserve business lines and technology organizations.
• Gather customer feedback and translate business needs into clear product priorities.
• Own the product lifecycle from strategy and planning through delivery, adoption, performance measurement, modernization, and continuous improvement.
• Partner with Product Owners and agile delivery teams to prioritize work and align execution with strategic objectives.
• Balance customer requests, operational needs, resiliency requirements, technical debt, architectural work, and strategic investments.
• Participate in PI Planning, roadmap planning, prioritization activities, and product governance processes.
• Anticipate emerging technology trends and evaluate opportunities for cloud adoption, automation, AI enablement, self-service capabilities, and platform transformation.
• Establish and manage key performance indicators, operational metrics, adoption measures, and success criteria.
• Monitor product health and communicate product value, risks, performance, and opportunities to executives and stakeholders.
• Ensure product decisions and delivery align with enterprise governance, security, risk, compliance, and operational standards.
• Drive alignment among Architects, Engineers, Security teams, Service Managers, Product Owners, Business Analysts, customers, and executive stakeholders.
• Influence decisions and priorities across a highly matrixed organization without direct authority.
• Foster customer-focused decision-making, innovation, and continuous improvement.
• Additional Locations: Cleveland, OH, Philadelphia, PA, New York, NY, Kansas City, MO, Boston, MA, Minneapolis, MN, St. Louis, MO, Seattle, WA, Salt Lake City, UT, Chicago, IL, Los Angeles, CA, Atlanta, GA, Dallas, TX, Richmond, VA