Location: TORONTO, Ontario, Canada
What is the opportunity?
The SRO Operations environment consists of HPE Nonstop Operations, Mainframe Operations, Networks and Distributed Systems which provides the highest possible level of service to our business clients and service partners globally across the Royal Bank of Canada (RBC). We are continually strengthening our 24-7 support model with efficiencies underpinned by the enablement of automation to establish new and innovative monitoring processes that will maximize our core capabilities in the areas of operational excellence.
What will you do?
Provides 24/7/365 technical support for RBC’s Global HPE NonStop environments. Focus is on continuous improvement to the business by providing excellent Client Service.
Fault and Incident Management
Problem Escalation
Change Management
Batch Run/Monitoring
Recommending Process Improvements
- Automation: Message Suppression: Toil Reduction
- Automate manual tasks.
- What do you need to succeed?
Must-have
- Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
- A strong understanding of technology and/or financial services industry.
- Ability to learn and absorb quickly new concepts (in tools and systems), apply new knowledge as appropriate and transfer knowledge to others.
- Strong ability to manage expectations with team, management, and clients, and deliver on them.
- Strong knowledge of HPE NonStop (Tandem) / IBM iSeries / NSK Technologies and Operating System, Unix / AIX / Linux Network, Distributed Systems and Console based technologies.
- Knowledge of Service Now Application, Knowledge of MoogSoft Application, Knowledge of ITIL Foundation, Mainframe platform knowledge (TSO/ISPF/VSAM/Endevor/File Aid, Xpediter, SPUFI),
Nice-to-have
Experience in a matrix environment, such as a large, publicly traded corporation
Ability to facilitate between and influence key decision makers.
Strategic thinker with excellent interpersonal skills to work across functions and businesses.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
#LI-POST
#TECHPJ
Job Skills
Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Service Request Management
Additional Job Details
Address
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City
Toronto
Country
Canada
Work hours/week
37.5
Employment Type
Full time
Platform
TECHNOLOGY AND OPERATIONS
Job Type
Regular
Pay Type
Salaried
Posted Date
2026-10-13
Application Deadline
2026-10-31
Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Job description provided by Royal Bank of Canada.
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