Enterprise Change Manager

Location: TORONTO, Ontario, Canada

What is the opportunity?

We are seeking a talented and driven IT Change Manager who combines analytical thinking with strong interpersonal skills. The successful candidate will join our Enterprise IT Change Management team overseeing the day-to-day management of hundreds of change requests while ensuring adherence to established policies, processes and standards. This role requires an individual with sound judgment and confidence to challenge constructively while promoting accountability to ensure IT changes are implemented safely and effectively.

What will you do?

Review IT change requests for compliance with IT change policy, process and procedures

Assess risks, including potential worst-case scenarios and business impact

Collaborate with stakeholders to provide guidance and coaching

Support Post Incident Learnings process for IT changes

Support continuous improvement of the change management process

Build and maintain positive relationships with key stakeholders

What do you need to succeed?

Must Have

Strong analytical skills with attention to detail

Ability to communicate well and provide coaching and guidance to stakeholders

Willingness to embrace and support AI adoption and innovation

Familiarity with IT change testing methods, validation practices, and post-change monitoring

Understanding of IT infrastructure, applications, and operational risk

Nice to Have

Experience working in a highly regulated industry

Familiarity with ITIL practices and service management tools

Experience with cloud-based technologies, DevOps practices, and cybersecurity principles

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Opportunities to do challenging work

Opportunities to take on progressively greater accountabilities

Opportunities to building close relationships with clients

Access to a variety of job opportunities across business and geographies

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Job Skills

Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), Long Term Planning, Service Request Management

Additional Job Details

Address

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

TECHNOLOGY AND OPERATIONS

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-10-16

Application Deadline

2026-11-01

Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.