Location: TORONTO, Ontario, Canada
What is the opportunity?
As the Senior SRE, you will play a key role in supporting Monitoring systems used across RBC. You will monitor system performance using Dynatrace and Catchpoint, manage incidents through PagerDuty, automate operational tasks, investigate outages, and drive continuous improvements to ensure RBC's enterprise systems meet business reliability needs.
What will you do?
Provide subject matter expertise to RBC application teams
Perform application production support including off-hours support, utilizing Pagerduty for incident alerting and coordination
Collaborate with development teams to ensure applications are designed for reliability, observability, and operational excellence
Develop SRE solutions including monitoring and alerting via Dynatrace and Catchpoint, anomaly detection
Provide reactive and proactive alarms to support teams
Run the production environment by monitoring availability through Dynatrace and Catchpoint, taking a holistic view of system health
Assist in incident management and problem management for applications in scope, leveraging Pagerduty workflows
Maintain technology currency (manage server patching, certificate renewal, etc.) with keen eye on automating opportunities
Ensure availability and uptime of applications in scope, as per service level objectives
Diagnose and resolving technical issues for users, providing guidance and training as needed.
What do you need to succeed?
2+ years of experience in Site Reliability Engineering (SRE), DevOps, or Technical Analysis roles. Must be well vested in monitoring system performance, troubleshooting issues, and optimizing application workflow
High proficiency with Dynatrace and Catchpoint for application monitoring and synthetic monitoring.
Experience with Pagerduty for incident alerting and on-call management, or similar
Strong production support and incident response experience, including off-hours availability
Knowledge of scripting languages and tools, including Python, GitHub, SQL, JavaScript, and web-related technologies such as HTML and CSS
Experience developing and maintain automation tools and scripts to streamline deployment, monitoring, and incident response
Proficiency with ServiceNow for creating, managing, and closing incident and change tickets
Understanding of service level objectives (SLOs) and ability to ensure application availability and uptime.
Knowledge of infrastructure management (server patching, certificate renewal, compliance).
Nice to have
Knowledge of Microsoft and Linux/Unix Operating systems would be a strong asse
Ability to build automation and self-healing capabilities that improve system reliability
Previous banking/ large enterprise experience
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
#TechPJ
#LI-post
Job Skills
Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Long Term Planning, Service Request Management
Additional Job Details
Address
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City
Toronto
Country
Canada
Work hours/week
37.5
Employment Type
Full time
Platform
TECHNOLOGY AND OPERATIONS
Job Type
Regular
Pay Type
Salaried
Posted Date
2026-10-16
Application Deadline
2026-10-30
Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Job description provided by Royal Bank of Canada.
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