Location: TORONTO, Ontario, Canada
What is the opportunity?
As Manager in Operations you play a critical role in ensuring all responsibilities and reconciliations performed by your teams are completed on a daily. This helps mitigate significant risk to clients, internal partners and business units on a daily basis, and your efforts are vital to the overall success of the organization.
What will you do?
Review all daily reconciliations performed by your teams daily
Support your teams on a daily basis with all escalations and issues on their desks
Assist your team leads with covering desks when others on the team are sick or on vacation
Ensure all reconciliations and tasks are completed daily by your teams by the required SLAs
Escalate all issues to your manager in a timely manner
Ensure all mandatory learning courses across the team are completed by the required due dates.
Provide feedback and coaching to your direct reports on an ongoing basis
Assist with internal and external audit inquiries
Ensure all activities, processes and controls across the teams are in compliance with relevant RBC Policies, Standing Orders, SOX and industry Regulations
Ensure teams are appropriately staffed and adequate coverage is in place during team operating days/hours.
Appropriately escalate issues to your manager and above (as required) in a timely manner
Ensure employee performance assessments (mid/year-end) and discussions across the teams are completed by the required dates.
What you need to succeed?
5+ years related experience
Ability to prioritize work, multi-task responsibilities and work in a fast paced and busy environment
Self-starter, well organized and able to work independently
Willing to work US and Canadian holidays as necessary
Technical knowledge of MS Office products such as Excel
Sound knowledge of trade life cycle from execution to settlement
FINRA series 99 registration required
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Flexible work/life balance options
Job Skills
Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management
Additional Job Details
Address
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City
Toronto
Country
Canada
Work hours/week
37.5
Employment Type
Full time
Platform
CAPITAL MARKETS
Job Type
Regular
Pay Type
Salaried
Posted Date
2026-10-23
Application Deadline
2026-11-08
Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Job description provided by Royal Bank of Canada.
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