Location: TORONTO, Ontario, Canada
What is the Opportunity?
This senior role ensures the integrity, compliance, and operational excellence of RBC's IT infrastructure through comprehensive CMDB and asset management. You'll maintain data accuracy, oversee data certification and audit processes, and implement world-class standards for Infrastructure Services while ensuring alignment with regulatory requirements.
What will you do?
Maintain the ServiceNow CMDB, including CI types, naming conventions, attributes, and relationships
Ensure data accuracy, compliance, and regular updates, and resolve discrepancies
Track, priorities, and resolve CMDB issues in ServiceNow
Monitor SLAs and escalate complex issues for governance review
Partner with governance and compliance teams to establish and enforce CMDB and data certification policies
Ensure process changes are approved and communicated
Design and manage workflows to validate CMDB accuracy
Ensure timely attestations and drive reconciliation with enterprise Sources of Truth
Maintain audit readiness with regular evidence and documentation
Address compliance gaps, recommend corrective actions, and document recurring-issue fixes
Train and mentor on configuration management and compliance requirements
Communicate clearly with technical and non-technical stakeholders, and engage technology owners
Regularly review and improve CM processes and ServiceNow workflows and controls
Stay current on platform updates and industry trends
What do you need to succeed?
Must have
- 3+ years of proven ServiceNow experience (CMDB, Data Certification, Audit modules)
- Demonstrated expertise in ServiceNow Configuration Management Issue & Task Management
- Strong ITIL knowledge (Configuration, Incident, Change, Audit Management)
- Proven leadership capability with strong cross-functional collaboration skills
- Excellent analytical, problem-solving, and communication skills
Nice-to-Have
ITIL v4 Foundations certification
Familiarity with regulatory standards and audit frameworks
ServiceNow Discovery experience
2+ years supporting and monitoring audit controls and IT compliance procedures
ITIL Intermediate certifications
Prior ServiceNow CMDB management experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work
Access to a variety of job opportunities across business and geographies
#LI-POST
#TECHPJ
Job Skills
Adaptability, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Systems Software, Time Management
Additional Job Details
Address
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City
Toronto
Country
Canada
Work hours/week
37.5
Employment Type
Full time
Platform
TECHNOLOGY AND OPERATIONS
Job Type
Regular
Pay Type
Salaried
Posted Date
2026-11-03
Application Deadline
2026-11-25
Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Additional Locations: CALGARY, Alberta, Canada, 745 THURLOW ST:VANCOUVER
Job description provided by Royal Bank of Canada.
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