Operations Team Manager Vice President

• Location: Tokyo
• Join us as a Customer Service & Operations Team Lead
• As Customer Service & Operations Team Lead, you’ll be responsible for the day-to-day effective delivery of Japan Operations, with primary responsibility for Currencies Operations.
• You’ll manage and develop a small local team while ensuring strong operational performance, risk management and service delivery across FX, Fixed Income and Rates.

What you'll do

• In this role, you’ll work closely with the business and regional partners to deliver a reliable and well-controlled Operations service for Japan.
• Manage, coach and develop the Japan Operations team, setting priorities and supporting effective performance
• Oversee Currencies Operations, including domestic settlement, cash management, Customer Asset Segregation, collateral and safekeeping
• Ensure transactions, payments, settlements, reconciliations and client requests are completed accurately and within required cut-offs
• Provide operational support across Fixed Income and Rates, helping maintain appropriate cross-coverage and resilience within the team
• Resolve operational exceptions, settlement issues and complex investigations, escalating where appropriate
• Oversee the onboarding of new clients, products and sub-funds, and support ongoing client requirements.
• Maintain effective operational controls and ensure activities are performed in line with procedures and relevant Japanese regulatory requirements
• Partner with Front Office, COO, Risk, Compliance, Technology, regional and global Operations teams, and external service providers
• Drive process improvements that strengthen controls, simplify activities and reduce manual processes
• Support new business, regulatory and technology change, ensuring Japan Operations is ready for implementation
• The skills you'll need
• You’ll be an experienced financial markets Operations professional with the leadership skills and technical knowledge to operate effectively in a hands-on environment.
• Strong banking or financial markets Operations experience in Japan
• Strong knowledge of FX Operations, including settlements, payments, cash management and associated controls
• Good understanding of Fixed Income and Rates products and their operational lifecycle
• Experience managing or supervising a team, with the ability to coach and develop others
• Good knowledge of Japanese financial-market infrastructure, settlement practices and relevant regulatory requirements
• Strong operational risk, control and problem-solving capabilities
• Confidence working with stakeholders across Front Office, COO, Operations and other functions at local, APAC and global levels
• Strong client and service orientation, with sound judgement and attention to detail
• Business-level fluency in Japanese and English, both written and spoken

Hours

37.5

Job Posting Closing Date

08/11/2026