Director, Provider Services

Summary

The Director– Provider Services leads the growth and performance of healthcare staffing in the Provider Services (Physicians, NPs, PAs) division. This role manages full-cycle operations, including recruitment, talent pipelines, account management, new business development, and overall team performance.

You’ll be working with

HR, Compliance, Finance, and Marketing to streamline processes and scale workflows.

What you’ll be doing

• Develop and execute sales, recruitment, and expansion strategies to hit revenue and profit targets.
• Hire, coach, and manage recruiters and account managers while building a culture of accountability.
• Oversee client retention, build healthcare provider pipelines, and align recruitment with client demand.
• Establish and monitor KPIs (placements, fill rates, gross profit) to identify gaps and drive results.
• Partner with HR, Compliance, Finance, and Marketing to streamline processes and scale workflows.
• Uphold our Core Values
• We Build Trust: We do what we say. We act with integrity and accountability. We earn confidence through transparency and results.
• We Move Forward: We embrace innovation and continuous improvement. We challenge the status quo. We adapt and grow to meet the needs of tomorrow.
• We Lead with Care: We put people first. We build meaningful relationships. We improve lives through empathy, respect, and service.
• Leadership responsibilities
• Lead the Provider Services team and manage associated work processes
• Establish performance standards and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals
• Execute supervisory responsibilities in accordance with the organization’s policies and procedures
• Other duties as assigned

What we’re looking for

• High school diploma or equivalent
• 4+ years of experience in the healthcare staffing space
• Proven success managing staffing operations, sales, recruitment, and account management teams; Ability to build and maintain productive working relationships with cross-functional coworkers
• Deep understanding of profit margins, healthcare trends, and data-driven decision-making via CRM/ATS systems.
• Expert communication, negotiation, and relationship-building abilities in a fast-paced environment; effectively work in a fast-paced and complex environment and maintain a sense of urgency
• Proficiency in Microsoft Office Outlook, Word, Excel
• It would be nice to have
• College degree preferred; Will accept any suitable combination of education, training, and experience
• Experience managing recruiting staff to include coaching, performance reviews, problem resolution, process compliance, and reporting in Provider Services

Compensation and Benefits

$125,000-$155,000 per year, please variable bonus plan

Benefits (Start Day 1!)

Medical, Dental, Vision, Life, and Long-Term Disability

Short-Term Disability, Accident, Critical Illness

Legal Assistance, Identity Protection, Pet Coverage

Retirement Plan with Employer Match

Generous vacation plan + 8.5 paid holidays