Digital Product Specialist

PRIMARY DUTIES

Strategy & Planning

• Collaborate with the EBE group to understand team and platform needs and align day-to-day support work accordingly.
• Assist in evaluating opportunities for process improvement across the digital products function.
• Participate in planning discussions related to platform configuration, vendor relationships, and compliance requirements.

Acquisition & Deployment

• Support the evaluation and selection of digital tools and vendors, ensuring alignment with business and compliance requirements.
• Assist in coordinating the deployment and configuration of new platforms, integrations, or vendor tools, including documentation and stakeholder communication.
• Assist in developing internal documentation and reference materials to support adoption of new tools and processes.

Operational Management

• Serve as a primary point of contact for internal stakeholders and support tickets related to the digital products function.
• Configure and maintain platform settings, rules, and integrations across the organization's digital properties, applying judgment to adapt established standards to platform-specific or vendor-specific requirements.
• Work closely with stakeholders to gather and document requirements, including process needs, configuration specifications, and compliance obligations.
• Maintain and refine documentation of platform configurations, vendor relationships, and standard operating procedures, identifying where existing procedures need updating based on platform or vendor changes.
• Collaborate with internal teams (i.e. Marketing, Legal, etc.) and external vendors, to ensure work aligns with business and compliance requirements.
• Participate in testing and validation of platform changes to ensure they meet business and compliance expectations.

EDUCATION AND ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Bachelor's degree in IT, Business Administration, Marketing, or a related field preferred.
• Previous experience in a digital platform, ecommerce, marketing technology, or analyst role is advantageous, but candidates with a strong interest in technology and business collaboration will also be considered.
• Effective communication skills, both oral and written, with the ability to interact with stakeholders at various levels of the organization.
• Strong analytical and problem-solving skills, with attention to detail and accuracy.
• Ability to work both independently and collaboratively in a fast-paced environment, demonstrating adaptability and dependability.
• Demonstrated ability to learn new platforms and adapt to new tools and processes on the job.
• ***This is an office hourly, full on-site position located in Bradford, PA***
• Smoking is permitted in most areas of Zippo workplace facilities, other than certain designated non-smoking areas.