Business Process Analyst - Operations

Elevated, the fastest-growing independent elevator services provider in the nation, is proudly powered by APi Group, a global leader in safety and specialty services. Elevated operates in 58 markets across 22 states, bringing together the industry’s best technicians to deliver exceptional service backed by APi Group's world-class corporate infrastructure. With over 500 locations globally, APi Group reinforces Elevated’s local operations, ensuring our technicians can thrive and deliver innovative solutions that meet customer needs.

Position Summary

• The Business Process Analyst supports the Business Process Manager in evaluating, documenting, improving,
• and sustaining operational business processes across the organization. This role analyzes data and process
• performance; identifies issues, controls, and improvement opportunities; and partners with Operations,
• Finance, branch leadership, and other stakeholders to support consistent, efficient, and compliant execution.
• The Analyst translates business needs into clear process documentation, reporting, training, and actionable
• recommendations that improve productivity, profitability, data quality, and customer and employee
• experience.

Key Responsibilities

• Assist with evaluating current-state business processes, workflows, systems, reports, and controls;
• document process maps, procedures, requirements, gaps, risks, and improvement opportunities.
• Collect, validate, analyze, and interpret operational and financial data to identify trends, root causes,
• exceptions, revenue opportunities, and process-performance issues.
• Audit recurring operational reports and transactions for accuracy, completeness, timeliness, and
• compliance with company policies and established process standards.
• Monitor key operational performance reports, including billing holds, open committed work orders,
• purchase orders pending receipt, non-billable service tickets, and extra-billing activity; communicate
• findings and coordinate follow-up actions with the appropriate stakeholders.
• Support the review and resolution of billing, credit, contract, modification, repair, payroll, vendor invoice,
• and other branch operational issues by researching transactions, documenting findings, and facilitating
• resolution with Operations, Finance, Accounts Payable, and branch teams.
• Assist with monthly and periodic performance reviews by preparing analyses, scorecards, status updates,
• and supporting materials for the Business Process Manager and business stakeholders.
• Support business process improvement initiatives from discovery through implementation, including
• requirements gathering, stakeholder coordination, testing, training, change communications, issue
• tracking, and post-implementation monitoring.
• Develop, update, and maintain standardized operating procedures, process maps, job aids, training
• materials, and other documentation to promote consistent execution and knowledge transfer.
• Provide onboarding and refresher training on operational processes, company policies, cross-functional
• procedures, and system-related workflows as assigned.
• Partner with internal and external audit teams, as directed, by gathering documentation, validating
• process execution, supporting SOX-related controls, and tracking remediation items.
• Maintain organized records of analyses, process changes, issues, action items, and results; escalate
• material risks, recurring issues, and control gaps to the Business Process Manager.
• Ability to build collaborative relationships with branch personnel, Operations, Finance, Accounts Payable,
• and cross-functional partners.
• Perform other related duties and special projects as assigned.
• Bachelor’s degree in Business, Operations, Finance, or related field preferred.
• 3-5 years of experience in business analysis, operations, finance, process improvement, branch operations or a related role.
• Experience with process improvement methodologies preferred.
• Experience working in a branch-office, field-service, construction, service, or multi-location operating
• environment preferred.
• Prior CRM experience Salesforce preferred
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Experience with operational reporting, billing, contracts, accounts payable, payroll support, or financial
• controls are preferred.
• Experience in a branch-office or multi-location environment preferred.
• Why Join Elevated Facility Services?
• At Elevated, we invest in our team members and provide the tools, benefits, and opportunities needed to build a long-term career.

Perks & Benefits

Medical & Life Insurance Coverage

401(k) Company Match

Paid Time Off & Holidays

Employee Stock Purchase Program

Paid Parental Leave

Career Growth Opportunities

Professional Development

Employee Referral Bonus Program