Director of Deposit Operations

SUMMARY: To aid in the seamless transition of workflow from the sales operation to the back office, encouraging a growing sales culture. To ensure quality products, priced effectively, can be delivered by the sales force

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains deposit rates per Pricing Committee
• Assist with developing new deposit products as determined by the Bank’s Pricing Committee and senior management.
• Develops deposit operations procedures to ensure audit, risk, customer service and efficiency goals are met.
• Manages relevant portions of deposit, card, ATM and digital banking conversions & implementations and assists with related training.
• Assign duties to deposit operations personnel to ensure efficient operation of branch banking
• Act as a liaison with branches, departments & senior management to resolve operational or service related issues.
• Ensure quality client service, operational integrity and regulatory
• Troubleshoot all aspects of deposit work arising from the retail branches and other banking
• Oversees the accurate, timely & secure processing of wire
• Manages the creation and implementation of electronic banking policies and procedures
• Develop policy and procedures for, and maintains current status of, Bank’s deposit account/CIF programs, OD/NSF programs and electronic banking
• Has administrative authority & support role as approved in various deposit related
• Ensures timely and accurate departmental response to both internal and external customer inquiries and service requests, including tracking volumes, service times.
• Provides support and guidance to retail staff and senior management in resolution of customer related issues, involving other banking areas as well as legal counsel & law enforcement when appropriate; Manages customer issues when appropriate.
• Updates applicable systems/records
• Has Official Check & Wire Transfer authority per Board Authorities and Deposit Rate negotiation authority per Pricing Committee directive.
• Oversees processing of subpoenas, tax levies, garnishments and other legal processes against customer records/accounts in a timely and legally compliant manner.
• Provide assistance to the BSA Officer to insure compliance with the Bank Secrecy Act and governmental regulations dealing with anti-terrorism, money laundering, and Bank
• Support & collaborate with the Bank’s Security department in deposit and customer related fraud and criminal matters.
• Manages the Bank’s consumer and business debit card
• Manages the Bank’s ATM network affiliations including branding and network membership.
• Provides management of the Bank’s Consumer and Business (non-Treasury) online banking
• Provides management of the Bank’s Consumer and Business mobile banking remote deposit capture
• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations.
• Regular, predictable attendance is an essential requirement of this
• Complete other duties as assigned

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent; Bachelor’s Degree in Business/Banking or equivalent preferred
• Minimum three (3) years business experience including, but not limited to sales, sales mentoring, hiring, motivating, and managing a sales staff
• E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.
• Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran