Product Specialist - GCMS

Location: Columbia, MD

Salary: $89,000 - $91,000 per year + Attractive performance-based incentive plan

Who are we?

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas, and results continue to propel Shimadzu’s outstanding reputation and “Excellence in Science.” People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists, and manufacturers to help better lives worldwide?

What can Shimadzu offer YOU?

Our Culture: A work environment that values diversity, inclusion & belonging

Competitive Compensation: Day 1 Benefits & Competitive Salary

Retirement Benefits: Matching 401K & Profit-Sharing Program

Professional Growth: Clear pathways for Career, Leadership, and Personal Development

Health Benefits: Flexible Spending/Health Savings Accounts

Work-Life Balance: Generous & Front-Loaded Paid Time Off Plan

Education: Tuition Assistance Program for both graduate and undergraduate levels

Insurance Perks: Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company-paid life insurance & short-term disability programs

Work Flexibility: Business casual Dress Attire & casual (jeans) Friday!

Employee Engagement: Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development

ADDITIONAL COMPENSATION

For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.

For Employees who reside in Connecticut, Massachusetts, New Jersey, and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA).

Position Summary

Shimadzu Scientific Instruments is seeking a motivated Product Specialist to join our team! In this role, you will create technical marketing materials and documents for sales, provide training, and offer installation and maintenance support for our GCMS operations. Your focus will be on enhancing product positioning while delivering high-quality, timely support to our customers. You’ll engage directly with clients, addressing their needs and collaborating with the Marketing team, Sales, Service, and Regional staff.

JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO

Serve as a technical resource for assigned products and technologies, developing and maintaining expertise in instrumentation, software, applications, and their use across relevant markets

Provide technical and marketing support to the sales team by developing demonstration strategies, presenting products to prospective and current customers, and translating technical knowledge and customer needs into effective sales support tools

Create and maintain sales support resources, including presentations, product materials, feature/benefit analyses, competitive information, positioning strategies, and application-focused documentation for assigned products

Gather and analyze competitive and market information to identify customer needs, competitive solutions, and opportunities for hardware, software, and application development

Support the introduction and positioning of new technologies by evaluating market requirements and recommending appropriate hardware, software, and application solutions

Develop and deliver technical training for customers and Shimadzu employees through presentations, demonstrations, and hands-on application activities

Share technical and market knowledge through customer demonstrations, internal and external training, and hands-on activities in the application laboratory

EDUCATION AND QUALIFICATIONS

Bachelor’s degree in a life science field; a higher-level degree is strongly preferred

Minimum of two years of experience in technical applications or method development with GCMS

Experience in maintenance and repair of analytical instrumentation; marketing and sales experience are highly desirable

Strong attention to detail, exceptional customer service skills, and a dependable work ethic

Willingness to travel, including occasional overnight stays

At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment.

COMPENSATION AND BENEFITS

This is an exempt, full-time position that is eligible for benefits. For a complete listing of our benefits, including a 401K matching program and discretionary yearly contributions, please visit our website at www.ssi.shimadzu.com/jobs. Detailed information on each benefit, including providers and costs, will be provided to candidates during the final interview stage.

Shimadzu offers 10 paid vacation days, 8 paid personal days, 8 scheduled holidays, and 3 floating holidays in the first year of employment. After one year, employees are eligible for a generous short-term disability program, which complies with FMLA regulations, with the company covering 100% of the monthly premiums. Employees are insured at 100% of their salary for the first 6 weeks and 66.67% of their salary for weeks 7–12.

The starting salary range for this position is $89,000 to $91,000 annually, with compensation paid on a semi-monthly, exempt salaried basis. Additional variable compensation includes an incentive plan based on company and service performance, paid semi-annually in April and October. A discretionary year-end bonus may also be provided based on overall company performance.

Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.

EEO Statement

Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

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