Associate Collections Analyst

Position Summary

The Associate Collections Analyst is responsible for supporting the conversion of accounts receivable into cash through effective customer follow-up, cash application support, account research, reporting, and collaboration with Accounting, Operations, Finance, and regional leadership. This role helps maintain accurate receivables, supports cash flow objectives, and contributes to process improvements that strengthen the organization’s collections discipline.

The ideal candidate is highly motivated, detail-oriented, analytical, and comfortable working in a dynamic healthcare environment. A strong accounting foundation, customer relationship skills, and polished communication skills are key to success in this position.

Essential Duties and Responsibilities

• Monitor assigned customer accounts and initiate collection follow-up in accordance with invoice life cycle guidelines.
• Evaluate account status using good business judgment and due diligence, including customer payment history, account solvency, and willingness or ability to pay.
• Research and resolve cash discrepancies, unapplied cash, overpayments, credit balances, and customer account issues.
• Enter, review, and apply daily cash receipts, as needed, and support accurate posting of customer payments.
• Generate and analyze accounts receivable aging reports, collection reports, and other reporting for regional and leadership stakeholders.
• Maintain customer account information and support customer master data updates.
• Partner with Regional Accounting Managers, Operations, Finance, and other business partners to resolve past-due balances and customer concerns.
• Escalate problem collection accounts and potential risks to Accounting and Operations leadership.
• Facilitate customer payment by providing statements, invoices, remittance details, W-9s, and other supporting documentation.
• Document collection activity and account updates in applicable systems, including collections and accounting tools.
• Participate in process improvement projects, system enhancements, reporting improvements, and cross-training initiatives.
• Ensure compliance with company policies, procedures, and applicable accounting controls.
• Perform other duties and projects as assigned.

Values

• Collaborative: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
• Customer-focused: Puts customer (internal and external) needs first and makes customers their top priority
• Resourceful: Proactive willingness to utilize available information and tools to figure things out.
• Trustworthy: Demonstrates a high degree of integrity; keeps confidences; does what they say they will do.
• Work Ethic: Dedication to getting the job done well and on time regardless of circumstances.

Knowledge, Skills, and Abilities

• Time Management: Ability to prioritize work, meet deadlines, and manage competing requests in a fast-paced environment.
• Communication: Clear, consistent, and professional written and verbal communication with customers and internal stakeholders.
• Analytical Thinking: Ability to interpret account activity, identify trends, research variances, and recommend next steps.
• Collaboration: Ability to work effectively across Accounting, Operations, Finance, and regional teams to resolve issues.
• Attention to Detail: Commitment to accuracy in cash application, account documentation, reporting, and follow-up.
• Strong understanding of accounts receivable, collections, cash application, and basic accounting concepts, including debits, credits, and double-entry accounting.
• Ability to review AR aging and prioritize collection activity based on risk, aging, and customer behavior.
• Working knowledge of Microsoft Office applications, with intermediate to advanced Excel skills preferred, including pivot tables, data summaries, and basic formulas.
• Experience with accounting systems, ERP platforms, and collections tools; Intacct and Tesorio experience preferred.
• Strong customer relationship skills and ability to manage a variety of customer interactions professionally.
• Demonstrated ability to participate in process improvement initiatives and support scalable, repeatable processes.
• Ability to maintain confidentiality and exercise sound judgment when working with customer and financial information.

Education and Experience

• College-level coursework or equivalent work experience required. Coursework or degree in Accounting, Finance, Business Administration, Healthcare Administration, or a related field preferred.
• 2-4 years of experience in accounts receivable, collections, cash application, customer service, accounting operations, or a related business environment preferred. Healthcare experience is a plus.

Pay Range

$23.00-$29.00. Exact pay will be determined based on candidate experience and geographic location.