Technical Project Manager

This role manages a portfolio of infrastructure change, including data center migrations and decommissions, network and firewall upgrades, disaster recovery testing, security platform transitions, and audit and compliance readiness. Success means no customer-facing outages, clean audit evidence, and migrations and decommissions delivered on time and on budget.

This is an infrastructure and TechOps project management role. The ideal candidate combines strong project management fundamentals with a working knowledge of networking, virtualization, backup and DR, hosting, and cloud, enabling them to engage credibly with engineers, architects, and InfoSec, drive vendors and cross-functional teams, and lead complex initiatives to successful completion in an uptime-critical environment. The project manager coordinates and drives delivery; engineers and architects own the technical work and architecture decisions.

What You'll Do

Portfolio delivery

Plan, execute, and report on multiple, concurrent infrastructure and TechOps initiatives of varying size in North America, driving delivery while engineering owners perform the technical work

Serve as the North America workstream lead on global infrastructure modernization programs, including the upcoming global data center strategy and consolidation

Lead the full project lifecycle, from scoping and planning through execution, cutover, delivery, and post-implementation review

Define scope, goals, milestones, and deliverables in collaboration with engineering owners, architects, InfoSec, Finance, and business stakeholders

Manage project changes through a structured change-control process, assessing impact to scope, schedule, and budget

Infrastructure change and release management

Plan and manage change windows, cutovers, rollback plans, and post-implementation reviews in line with ITIL change management, including CAB participation and maintenance window coordination

Deliver data center and hosting projects (for example decommissions, hardware refresh, colocation planning, and backup platform updates), network and platform lifecycle projects (for example load balancer upgrades, firewall replacement, SD-WAN migration, and platform decommissions), and resilience work (annual DR tests, peak season preparation, and non-production and test environments)

Security, audit, and compliance

Coordinate audit and compliance activities (for example SOC 2, ISO 27001 readiness, and software license audits), including evidence collection, control owner coordination, and remediation tracking

Manage delivery of security infrastructure initiatives such as MDR platform transitions, WAF deployment, vulnerability mitigation, and SLA-compliant patching

Vendor, budget, and portfolio management

Manage vendor relationships, SOWs, contracts, and milestones for colocation providers, MSSP and MDR services, and hardware and software vendors

Develop and maintain project plans, schedules, budgets, and RAID logs, and track dependencies, risks, and spend across the portfolio

Maintain the quarterly work plan and roadmap in Aha!, keeping project status, timelines, and dependencies current

Support cost-management initiatives, including cloud cost management (FinOps) and automation efforts such as certificate automation, as they are approved

Communication and governance

Provide clear, regular status reporting, risk escalation, and executive updates to ePMO, TechOps and IT leadership

Serve as the primary liaison between engineers, architects, InfoSec, Finance, vendors, and business stakeholders, translating technical concepts for non-technical audiences

Facilitate project meetings, including kickoffs, status reviews, steering committees, and post-implementation reviews or retrospectives

Proactively identify, track, and mitigate risks and issues, escalating appropriately when needed

Maintain accurate project documentation, including plans, decisions, risks, runbooks and cutover plans, and lessons learned

Identify process improvements and help standardize intake, prioritization, and delivery practices for infrastructure projects

Out of scope: application development, product management, and architecture decisions. The project manager works with architects and engineers but does not make those calls.

Requirements for Success

4 to 7 years of project management experience delivering IT infrastructure projects (for example data center, network, cloud, DR, or security infrastructure migrations, refreshes, and decommissions)

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field, or equivalent practical experience

PMP, PMI-ACP, ITIL 4, or comparable certification preferred

Demonstrated change and release management discipline, including CAB, maintenance windows, rollback plans, and cutover planning for production environments

Working knowledge of infrastructure concepts, including networking (firewalls, load balancers, SD-WAN), virtualization, backup and DR, hosting and colocation, and cloud (Azure or AWS) basics. An engineering background is not required, but the candidate must be credible in technical discussions

Experience coordinating vendors and contracts, such as colocation providers, MSSP and MDR services, and hardware and software vendors, and managing project budgets

Experience supporting audits and compliance frameworks (SOC 2, ISO 27001, license audits), including evidence gathering and control owner coordination

Proven ability to manage scheduling, dependencies, risks, and budget across a portfolio of concurrent projects with competing priorities

Proficiency with roadmap and PM tools (Aha!, Jira, Microsoft Project, or Smartsheet), Confluence or SharePoint, and ServiceNow or a similar ITSM platform

Excellent verbal and written communication skills, including executive status reporting and daily work with engineers, InfoSec, and Finance

Ability to drive work through influence rather than authority, stay calm under pressure during cutovers and DR tests, and turn ambiguous technical requests into clear plans

Strongly preferred: experience in a SaaS, EDI, or transaction-processing environment where uptime is critical; DR testing and business continuity exercise experience; exposure to cloud cost management (FinOps); and experience working across multiple regions and time zones (the team spans North America and EMEA)

A plus: M&A integration or infrastructure consolidation experience (directly relevant to data center consolidation) and familiarity with security tooling such as WAF, MDR, and vulnerability and patch management

Perks & Benefits

• Remote first and casual work environment
• 401k with 3.5% company match and vested after 2 years
• 20 PTO days - 10 company holidays - 1 birthday day off - 1 Volunteer day - 3 summer days
• Medical, dental, vision and other life/health insurance plans
• Paid parental leave

Wellness reimbursement program

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that delivers fully integrated, end-to-end supply chain visibility and management. We help some of the world’s leading brands improve supply chain performance, including Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many others.

For additional information, visit our website

Applicants must be authorized to work for any employer in the U.S. At this time, we are unable to sponsor or take over sponsorship of an employment visa for this role.