Director, CareIQ Service & Network Performance

The Director, CareIQ Service & Network Performance, is responsible for driving enterprise-wide service excellence across CareIQ by overseeing client performance, provider relations, vendor governance, network performance, quality initiatives, and operational improvement strategies. This role serves as a strategic leader focused on optimizing service delivery, improving customer and provider experiences, reducing operational friction, and creating scalable processes that support future growth. The position bridges Operations, Client Performance, Provider Relations, and Vendor Management to ensure accountability, consistency, and continuous improvement across all service lines.