Implementation Specialist I

Job Summary

The Implementation Specialist I is an entry-level role responsible for learning the fundamentals of DAS Implementation and beginning to support the integration, configuration, and testing of PC-based software and hardware-based environmental compliance monitoring solutions at client sites nationwide. This position works under significant oversight and guidance while completing training and progressively taking on Implementation project work.

Duties/Responsibilities

• Participate in Implementation tasks associated with the integration of PC-based software and hardware-based DAS solutions for the commercial marketplace
• Travel to client sites, or assist remotely, with installation, testing, and configuration of software and hardware products (up to 35% overnight travel, depending on project mix)
• Collaborate with project managers, clients, and internal teams to gather requirements and ensure successful implementation
• Troubleshoot and resolve technical issues during the implementation process
• Interface with clients during the project process; assist with resolution of client requests and issues
• Provide training and support to end-users as needed
• Document implementation processes, configurations, and client-specific customizations
• Self-manage schedules, work priorities, and client requests
• Perform other duties as assigned

Required Skills/Abilities

• Strong analytical and problem-solving skills
• Effective verbal and written communication skills across technical and non-technical audiences
• Ability to work independently and as part of a team
• Familiarity with software and hardware installation procedures

Basic understanding of networking concepts

• Customer service orientation
• Self-starter with the ability to multi-task and prioritize workload
• Strong organizational and project management skills
• Advanced knowledge of Microsoft Office applications, including word processing, spreadsheet, and presentation software
• Familiarity with Microsoft SQL Server databases is desirable
• Exposure to basic programming languages (e.g., Visual Basic) or hardware programming (e.g., ladder logic for PLCs) is desirable

Education and Experience

• Bachelor’s degree in Engineering, Math, Computer Science, or a related technical field; STEM degree preferred
• 0-2 years of related experience
• Experience with software or hardware deployment is preferred

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of standard office equipment.
• Ability to lift up to 25 pounds occasionally

Work Environment

Office environment with occasional visits to client sites; may require remote work depending on project needs.

Climate-controlled office environment.

Key Benefits Include

Paid Time Off & Holidays

Medical – Dental – Vision Insurance

Disability & Life Insurance

Flexible Spending Account

RRSP w/ Competitive Match

Employee Assistance Program

EEO Commitment: We are an equal opportunity employer committed to fostering an inclusive, accessible, and equitable workplace. All qualified applicants will receive consideration for employment without regard to age, ancestry, place of origin, race, color, ethnic origin, citizenship, creed (religion), sex (including pregnancy and breastfeeding), sexual orientation, gender identity, gender expression, marital status (including single status), family status, disability, or any other characteristic protected under the applicable human rights legislation and other applicable Canadian laws.

We are also committed to meeting the accessibility needs of individuals with disabilities in accordance with applicable accessibility and human rights legislation. Reasonable accommodation is available upon request during the hiring process.

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