Technical Writing Analyst II

Location: Alpharetta, GA

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle, all while reducing risk. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/insurance

About the Role

Create accurate, thorough documentation in a fast-paced environment to support a variety of deliverables such as installation guides, help systems, web services guides, technical white papers, and knowledgebase articles. Manage multiple projects simultaneously. Work effectively both on your own and as part of a team.

In this role, you will be hybrid (3x week) in Alpharetta, GA.

Responsibilities

You will have the opportunity to

• Collaborate closely with Product Management, Technology, Implementation, Customer Enablement, and other stakeholders to gather information and ensure documentation accuracy
• Create and maintain user guides, implementation guides, developer documentation, API documentation, release notes, knowledge base articles, and online help content
• Recommend and implement documentation best practices, standards, templates, and workflows
• Manage documentation deliverables across multiple concurrent projects

Requirements

• Bachelor's degree in Technical Communication, English, Journalism, Information Systems, Computer Science, or a related discipline
• Two years’ experience in technical writing
• Understanding of the principles of structuring information and the documentation and software development processes
• Exceptional writing, editing, proofreading, and analytical skills
• Ability to communicate complex technical concepts clearly and concisely
• Strong understanding of topic-based and task-oriented documentation methodologies
• Experience developing customer-facing and developer-facing documentation
• Ability to manage workflow and manage multiple concurrent projects with tight deadlines
• Analytical thinking, organizational awareness, audience and content analysis, conceptual thinking, decision making (problem solving)
• Excellent interviewing and research skills

Tool Skills

Prefer skills in

DITA/Oxygen XML Author or other dedicated authoring tools

XML, HTML

GitLab

Nice to Have

Experience using using markdown-based workflows

Knowledge of Model Context Protocol (MCP) documentation standards, concepts, and best practices

Understanding of semantic ontology principles, knowledge graphs, metadata modeling, and taxonomy design

Professional experience using AI

U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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