Location: Remote - TX
Position Summary
The Senior ServiceNow Developeris responsible foradvanced platform development, enterprise integrations, and ongoing optimization of the organization’s ServiceNow environment. This role serves as a senior technical contributor within IT Service Management, providing hands-on developmentexpertisewhile guiding junior developers, partnering with architects on solution design, and ensuring scalable, secure, and maintainable implementations across enterprise instances.
Key Responsibilities
- Develop and enhance ServiceNow functionality using server-side and client-side scripting, including Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs
- Design and configure Service Catalogs, Catalog APIs, Order Guides, ACLs, Roles, Workspaces, and UI Builder interfaces
- Build and customize Employee Center, portals, widgets, and Angular-based UI components to support business requirements
- Create andmaintainREST and Scripted REST APIs, Flow Designer solutions,SubFlows, and Integration Hub actions, including custom integrations and automation scripts
- Implement and manage notifications, templates, mail scripts, dashboards, reports, and performance analytics
- Monitor system health, analyze upgrade and performance logs, andoptimizeplatform reliability and scalability
- Serve as a technical liaison between architects and developers, ensuring alignment with design standards and architectural patterns
- Conduct code reviews and enforce development best practices tomaintainhigh-quality, maintainable solutions
- Manage instance upgrades, cloning activities, data archiving, replication processes, and domain separation configurations
- Design and support integrations with external systems, including SSO, discovery tools, Service Graph Connectors, ServiceNow-to-ServiceNow e-bonding, and AI-enabled automation use cases
- Other duties as assigned
- Bachelor’s degree in Computer Science, Information Systems, or equivalent professional experience
- 5+ years of hands-on ServiceNow development experience supporting enterprise-scale implementations
- Advancedexpertisein server-side and client-side scripting, API development, and platform configuration
- Strong working knowledge of ITSM, ITOM, and ITAM modules
- Experience managing platform upgrades, instance cloning, and multi-instance environments
- Demonstrated experience with Integration Hub, REST integrations, and external system connectivity
- Familiarity with Domain Separation and multi-tenant architecture
- ServiceNow Certified System Administrator (CSA)required; Certified Application Developer (CAD) preferred
- Proven ability to mentor developers and provide technical leadership
- Strong analytical, troubleshooting, and cross-functional collaboration skills
- Alignment with RTS Core Values
Job description provided by Resolve Tech Solutions.
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