Coordinator, Membership Services

Location: Resorts World Las Vegas

Summary Statement

The primary responsibility of the Membership Services Coordinator is to analyze and assist in the performance of the Resort Marketing Executive team, marketing, and execution of special events, establish blocks and monitor pace of all ticketed events. All duties are to be performed in accordance with department and property standard operating policies and procedures.

Primary Job Duties: Includes but is not limited to:

Support and assist the Manager of Membership Services in creating reports based on Resort Marketing needs that include all areas of Resorts World Las Vegas: Resort Marketing, VIP Arrival/Departure, Suite occupancy, Player Manifests, Ad hoc Marketing list pull etc.

Assist with the managing and execution of all special events, and assist Resort Marketing with all customer outreach.

Assist Manager of Membership Services with ticket blocks and ticket distribution.

Create the financial aspects of special event including proformas, budgets, incoming credit, post event performance and customer reinvestments.

Evaluate casino play for accounts to determine participation approval for special events.

Ensure that all outside facility expenses are accounted for on customer accounts to ensure accurate visibility into customer profitability.

Support the Director and Manager of Membership Services in identifying opportunities to maximize profitability and implement courses of action to resolve inefficiencies that affect Resort Marketing.

Collaborate with support department to ensure scheduling and staffing are in place over event weekends.

Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.

Other duties as assigned.

Qualifications: Includes but is not limited to:

Ability to multi-task, prioritize, and manage time effectively.

Working knowledge of computer programs such as Microsoft Office, Microsoft Outlook, Property Management System, Gaming Operation/Loyalty System.

Interpersonal skills to effectively communicate with all business contacts.

Professional appearance and demeanor.

Attention to Detail and Excellent Quality

Ability to work varied shifts, including nights, weekends, and holidays.

Preferred

• Experience in Customer Service Field.
• Clerical or Data Entry Experience.
• Bachelor’s Degree in Marketing, Finance, Hospitality, Gaming or related field.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience

At least 21 years of age.

High School Diploma or equivalent.

Certificates, Licenses, Regulations

Proof of eligibility to work in the United States

Ability to obtain the following: Nevada Gaming Registration

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.

Prolonged sitting/standing.

Bending and reaching.

Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.

Eye/hand coordination.

Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.