Client Success Manager

Description

• A leading IT firm in the New Orleans area is looking to add sales representatives. We offer a great base salary annually plus a residual commission plan
• We are looking for new Client Success Managers to improve communications and manage our clients' account, to drive deeper relationships and engagement.
• Managed IT or Technology experience is not required. Sales experience is!
• We will provide sales training that will provide you with the knowledge and tools to be successful selling our services.

Daily and Weekly Job Responsibilities

• Create and manage a STAR Review with managed accounts to drive strategy and future revenue
• Grow revenue and market share within client account along with client profitability
• Resolve critical issues with any client relationships
• Participate in ongoing strategy meetings with Restech clients, as needed
• Attend sponsored industry, charity, or educational events
• Keep up to date on industry related news and technology
• Update all activities, time sheets, sales processes, opportunities within the platform
• Develop relationships with Managed Service clients and prospects
• Maintain relationships with clients
• Maintain technology and selling skills as industry changes
• Attend all necessary company sponsored or third part sponsored training events
• Attend relevant project meetings, sales handoffs, etc
• Design and/or present proposals, presentations, and necessary agreements for prospects and clients
• Create proposal, presentation and needed Visio drawings for prospects or client presentations
• Is the customer’s trusted advisor

Coordinate Onboarding Tasks

• Provide Quotes and Statements of Work (SOW)
• Project Management for new projects customers purchase
• Provide and Deliver the STAR Review on an annual basis for each customer
• Monthly touch base calls and quarterly meetings for each customer
• The ability to make a recommendation to a business owner and provide SOW’s

Customer Orientation Presentation

Commission is paid based on sales. Travel expenses, a mobile phone and laptop may also be included as part of your package.

Requirements

Apply if you meet the following criteria

• Ability to perform public speaking and presentations on Restech products and services
• Interpersonal skills, such as telephony skills, communication skills, active listening, and customer-care
• Ability to multi-task and adapt to changes quickly
• Must understand the customer's specific business needs and apply technology recommendations to fit those needs
• The ability to talk technology to a non-technical business owner
• A knowledge of technology trends likely to impact the customer (i.e.: Windows 7/8 OS EOL)
• The ability to link IT systems to business objectives
• A firm grasp of IT project planning and management

Experience in the IT budgeting process

• Technical awareness: ability to match resources to technical issues appropriately
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast-moving environment
• Ability to keep up on necessary ongoing industry related training