Insight Analyst

London | Hybrid | Full-time

About Retail Insight

At Retail Insight, we're transforming the way some of the world's biggest retailers and CPG brands use data, analytics and technology to make smarter decisions.

Our people are at the heart of what we do. We bring together talented people with different experiences, perspectives and expertise to solve complex problems, challenge the status quo and make a real impact for our clients.

We're growing, and we're looking for an Insight Analyst to join our Customer Success and Analytics function, supporting our CPG products and customers.

About the role

We're looking for an Insight Analyst to help our Consumer Packaged Goods (CPG) customers turn complex data into better commercial decisions.

You'll develop dashboards, scorecards and reporting across our CPG products, helping customers measure promotional effectiveness, compliance, revenue growth and return on investment. Through clear insights and post-event analysis, you'll help them understand performance and identify opportunities to improve future activity.

Reporting to our Customer Success Director, you'll work within our Customer Success and Analytics function, partnering with Product, Engineering and customer stakeholders to translate business challenges into practical analytical solutions.

What you'll be doing

• Developing, maintaining and improving customer-facing dashboards, scorecards and reporting across Retail Insight's CPG products.
• Analysing data from multiple sources to deliver clear, commercially relevant insights.
• Helping CPG customers measure promotional effectiveness, compliance, revenue growth and return on investment.
• Delivering post-event analysis to understand promotional results and inform future decisions.
• Investigating discrepancies and resolving data quality issues to ensure accurate, consistent reporting.
• Supporting consistent reporting frameworks, KPI definitions and analytical methods across customers and markets.
• Working with Customer Success and customer stakeholders to understand their objectives and translate them into analytical solutions.
• Collaborating with Product and Engineering to improve reporting and analytical capabilities.

What we're looking for

• At least three years' experience in analytics, reporting, business intelligence or customer-facing insight roles.
• Strong Power BI, SQL, data modelling and dashboard development skills.
• Knowledge of Revenue Growth Management, Trade Promotion Management, promotional analytics or post-event analytics.

Experience with Snowflake or Databricks

• A strong understanding of data quality, reconciliation and root cause analysis.
• The ability to turn complex datasets into actionable business insights and explain recommendations to technical and business stakeholders.
• Experience supporting customer success, value realisation and business performance improvement.
• A relevant master's degree in Data Analytics, Data Science, Statistics, Business Analytics, STEM or a related discipline.
• A customer-focused, collaborative approach, strong attention to detail and confidence working with ambiguity.

Bonus points if you also have

• Experience in technology, SaaS, retail analytics, FMCG or consulting.
• An understanding of self-service reporting and how to make insights more accessible to customers.
• Knowledge of AI-enabled analytics and modern data architectures.
• An interest in improving reporting processes and developing new analytical approaches.
• Don't tick every box? That's okay. If the role sounds exciting and you think you could bring something to the team, we'd still love to hear from you.
• Some of our extras...
• Flexible Working – Enjoy a hybrid work model, typically two days in the office, with flexibility based on business needs, plus a work-from-anywhere policy to give you freedom to explore.
• Time Off – 25 days' annual leave, plus bank holidays, increasing with length of service, as well as an extra day off for your birthday. We also operate summer hours so you can make the most of the sunshine.
• Learning & Development – Access a wide range of courses through our learning platform and benefit from structured career progression plans to support your growth.
• Health & Wellbeing – Private Medical Insurance, a healthcare cash plan and mental health support through Help@Hand. We'll also help make sure you have a safe and productive home-working setup with a workspace assessment.
• Giving Back – Take paid volunteer days to support your local community, donate to your chosen charity through salary sacrifice – which we'll match – and make a difference through Give as You Earn.
• Extra Perks – A car purchase scheme to make buying a new car easier, plus access to additional benefits through our online platform, including gym and technology discounts.
• Plus much more!

Our Interview Process

Our interview process may vary slightly depending on the role. We'll always let you know what to expect at each stage and give you plenty of opportunities to ask questions along the way.

People Team Introduction and Cultural Drivers Interview

An initial conversation with a member of our People Team to learn more about you, your experience and what you're looking for in your next role. We'll also introduce you to Retail Insight and explain the opportunity and interview process. During the call, we'll ask interview questions based on our cultural drivers to understand how your values, behaviours and ways of working align with ours.

Role and Technical Interview

This stage explores your experience and the skills most relevant to the role, as well as how you approach your work. Depending on the position, it may include a practical task, presentation or technical assessment. We'll always explain what's involved in advance.

Senior Leadership Coffee Chat

The final stage is an informal coffee chat with a member of our senior leadership team. It's an opportunity to learn more about our business and culture, ask any remaining questions and make sure Retail Insight feels like the right fit for you.

Be your authentic self

Retail Insight is committed to promoting equal opportunities in employment. All employees and job applicants will receive equal treatment. We actively seek to create an environment where everyone feels respected, supported and encouraged to be themselves.