Business Development Manager

Location: INPNQ01 - Pune (Rhenus A&O India Private Limited)

What You Can Expect

• This position plays a critical role in strengthening customer engagement, supporting commercial expansion, and enhancing the organization’s capabilities within the project logistics segment.
• You will be contributing to that vision by…
• Business Development and Sales Support
• Support business development initiatives focused on project logistics opportunities across the Air & Ocean division.
• Identify and evaluate new business opportunities, customer requirements, and market trends within the project logistics sector.
• Assist in developing customer proposals, pricing strategies, and commercial presentations.
• Build and maintain strong customer relationships to support long-term business partnerships.
• Contribute to achieving sales targets, revenue objectives, and business growth initiatives.

Customer Relationship Management

• Act as a key point of contact for customers and stakeholders related to project logistics activities.
• Understand customer operational requirements and support the development of customized logistics solutions.
• Ensure high levels of customer satisfaction through proactive engagement and responsive service support.
• Coordinate customer meetings, business reviews, and commercial discussions.
• Strengthen customer relationships through effective communication and service excellence.
• Project Coordination and Operational Alignment
• Collaborate with operations teams to ensure seamless execution of project logistics activities.
• Support coordination related to specialized cargo movements, multimodal transportation, and shipment planning.
• Ensure alignment between customer commitments, operational capabilities, and project timelines.
• Monitor project progress and support issue resolution and operational escalation management.
• Contribute to process improvements focused on operational efficiency and customer experience.
• Market Intelligence and Commercial Analysis
• Monitor market trends, competitor activities, and industry developments within project logistics and freight forwarding sectors.
• Support commercial analysis, business reporting, and pipeline management activities.
• Identify opportunities for market expansion, service diversification, and strategic customer engagement.
• Assist in maintaining accurate sales forecasts, customer records, and business performance reports.
• Provide market insights and operational feedback to support strategic decision-making.
• Stakeholder and Cross-Functional Collaboration
• Work closely with operations, finance, customer service, procurement, and project management teams to support business objectives.
• Ensure effective communication and coordination across internal and external stakeholders.
• Collaborate with transport partners, vendors, shipping lines, and logistics providers where required.
• Support leadership teams in customer engagement and commercial planning activities.
• Foster a collaborative and customer-focused work environment across teams.
• Compliance and Governance
• Ensure adherence to organizational policies, commercial governance standards, and operational procedures.
• Support compliance with transportation regulations, documentation standards, and contractual requirements.
• Maintain accurate business records, reporting processes, and customer documentation.
• Promote transparency, accountability, and professionalism across all sales and customer interactions.
• Ensure ethical business practices and governance excellence within project logistics operations.

What You Bring

• What skills & experience you will bring to us
• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, Marketing, Engineering, or related discipline
• Postgraduate qualification in Business Management, Logistics, Supply Chain, or related field preferred
• 4+ years of experience in sales, business development, project logistics, or freight forwarding operations
• Proven experience supporting project logistics, specialized cargo, or multimodal transportation activities
• Strong understanding of Air & Ocean freight forwarding processes, project cargo operations, and supply chain management
• Experience managing customer relationships, commercial proposals, and operational coordination activities
• Strong analytical, organizational, and problem-solving capabilities
• Excellent communication, stakeholder management, and negotiation skills
• Ability to manage multiple priorities within fast-paced operational environments
• Strong customer-centric mindset and commercial acumen.

Preferred Certifications & Professional Credentials

• Candidates with the following certifications or credentials will be preferred:
• Certification in Supply Chain Management, Logistics, Sales, or Project Management
• Exposure to project cargo operations, heavy lift logistics, and multimodal transportation frameworks
• Knowledge of freight forwarding operations, transportation regulations, and commercial governance practices
• Professional Certification in Business Development, Customer Relationship Management, or Commercial Operations programs
• Experience within logistics, transportation, freight forwarding, or infrastructure project industries