Product Manager - Customer

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.

The Product Development team plays a pivotal role in delivering the overall consumer and customer digital experience underpinning the Rightmove business. We recognise that to deliver the best products and features for our customers and consumers we need to work together effectively as a healthy, high performing team. We work collaboratively across a mix of product and centralised teams, together working towards Rightmove's strategy.

Joining the Agent Select Platforms team, you'll be a key part of building the foundations that power how agent reputation works across Rightmove. Agent Select is a new strategic initiative, and your team owns the domain capabilities, data, and third-party integrations that every reputation-facing experience — from Find Agent to Agent Select's consumer and partner tools — is built on. You'll work closely with the Agent Select Experience team, engineering, and Customer Experience to make sure the platform is reliable, well-governed, and fit to scale as the reviews and reputation programme grows.

A Typical Week as a Product Manager Might Involve

• Working with the Senior Product Manager and Head of Product to help shape the strategic direction, vision and objectives for Agent Select Platforms, based on clear rationale, analysis and insights
• Owning the roadmap for the core platform that underpins reputation features across Rightmove, balancing the needs of multiple internal teams who build on top of it
• Maintaining a backlog of platform improvements, clearly describing how they support our overall business goals, and working with the Senior Product Manager and Head of Product to prioritise these alongside wider domain and product function priorities
• Leading the integration of third-party providers that strengthen the integrity and reliability of the reputation platform
• Defining and monitoring platform health, SLAs and operational performance with third-party partners
• Working closely with engineers and technical architects to understand technology limitations, trade-offs and development options for a platform that other teams rely on
• Collaborating with the Agent Select Experience team and other domain teams to understand their needs and translate them into platform requirements
• Being accountable for requirements definition and delivery of solutions across Rep Core, Back Office, and third-party integrations

We are looking for someone who

• Can lead product discovery, including for platform and infrastructure-style problems
• Has experience delivering successful end-to-end delivery of software products in a technology-led company
• Has experience managing third-party vendor relationships
• Maintains a strong commercial and strategic approach to product management
• Takes responsibility for a product and delivers it with an autonomous delivery team
• Makes data-driven decisions
• Is passionate about delivering quality software to end users, including internal teams who build on the platform
• Has excellent organisational skills and the ability to multitask across platform reliability, vendor management, and roadmap delivery
• Sets and measures clear, realistic and timely goals
• Builds a deep understanding of how an organisation is run, both commercially and operationally
• Actively encourages contributions from all those around them, recognising the value of team members' input when solving problems
• Thinks long term, and will drive the vision for the platform their team is responsible for
• Has found the agile philosophy to be second nature
• Is comfortable describing the technical implementation of their product, including data models, APIs and contracts
• Has a constant need to learn and improve themselves and the processes within the team
• Is equally comfortable and engaged negotiating the roadmap with the Head of Product, discussing implementation with engineers, or negotiating terms with a third-party suppliers

Life at Rightmove

Despite our growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:

We create value…by delivering results and building trust with partners and consumers.

We think bigger…by acting with curiosity and setting bold aspirations.

We care deeply…by being real, having fun, and valuing diversity.

We move together…by being one team - internally collaborative, externally competitive.

We make a difference…by focusing on delivering measurable impact.

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 89% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!

What we offer

Cash plan for dental, optical and physio treatments.

Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.

27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.

Contributory stakeholder pension.

Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.

Competitive compensation package.

Paid leave for maternity, paternity, adoption & fertility.

Travel Loans, Bike to Work scheme, Rental Deposit Loan.

Charitable contributions through Payroll Giving and donation matching.

Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.

We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.

As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.

At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

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