Lead Senior Project Manager

Description

Genpact Experience (formerly Rightpoint) is seeking a senior delivery and engineering leader to drive outcomes across its Technology Practices. This role will lead end-to-end delivery across Digital Experience Platforms, cloud-native and mobile experiences, and Modern Workplace solutions, while accelerating the adoption of AI-assisted engineering and agentic workflows across the software lifecycle. The leader will partner with client executives and cross-functional Genpact teams to deliver measurable business impact—faster time-to-value, higher quality, improved productivity, and scalable engineering operating models.

Key Responsibilities

Project Delivery & Execution

• Own end‑to‑end project delivery including scope, schedule, budget, and quality.
• Create and maintain project plans, delivery schedules, RAID logs, and status reports.
• Lead project kick‑off, sprint ceremonies, status meetings, and retrospectives.
• Proactively identify risks and issues, driving mitigation and escalations as required.
• Ensure adherence to Genpact Experience project management methodology and delivery standards.

Client & Stakeholder Management

• Act as the primary point of contact for client stakeholders on delivery matters.
• Set and manage client expectations through clear, proactive communication.
• Build strong client relationships and continuously seek opportunities to improve client satisfaction.
• Support proposal development, scoping discussions, and SOW reviews when required.

Financial & Operational Management

• Track project budgets, forecasts, burn, and margins.
• Ensure accurate timesheet validation and adherence to financial controls.
• Support invoicing, budget reviews, and financial reporting in collaboration with Finance/Client Managers.
• Monitor utilisation targets and support staffing adjustments

Team Leadership & Collaboration

• Plan and secure appropriate staffing for project needs.
• Guide and support project team members; conduct regular check‑ins and remove blockers.
• Foster collaboration across onshore/offshore teams and cross‑disciplinary partners.
• Ensure smooth onboarding and offboarding of team members.

Governance, Closure & Continuous Improvement

• Ensure compliance with project governance and internal review processes.
• Lead UAT, production launch, hyper‑care, and project closure activities.
• Conduct retrospectives and document lessons learned to drive continuous improvement.

Required Skills & Experience

Core Skills

• Strong knowledge of Project Management principles (Agile, Scrum, Hybrid).
• Excellent stakeholder management and communication skills.
• Proven experience managing budgets, schedules, and risks.
• Hands‑on experience with tools such as Jira, Azure DevOps, or similar.
• Ability to manage distributed, cross‑shore teams effectively.
• Preferably certified CSM / CSPO / PSM / PSPO / PMP.
• Domain – Having experience in Marketing, Hospitality domains.
• Tech Stack – Should have worked on AEM , Workfront, Figma etc.
• Hands‑on experience with Project Management Tools like Jira, Trello, Azure Dev Ops or similar, project planning tools, collaboration tools.
• Hands‑on experience with AI tools in Project Management.
• Should have Business Analysis skills like story writing, understanding of wireframing, and design, requirements analysis, discovery, stakeholder interviews, user journeys documentation etc.

Experience

• Typically 5+ years of project management experience and not more than 8 years.
• Experience delivering digital, platform, or enterprise technology projects preferred.
• Prior client‑facing delivery experience strongly preferred.

Success Measures

• On‑time and on‑budget project delivery
• Client satisfaction and relationship strength
• Project margin and utilisation health
• Quality of reporting, risk management, and governance adherence

Team engagement and delivery predictability

Why Genpact?