IT & Tyresense Support Analyst

Position Summary

• The IT & TyreSense Support Analyst is an entry-level technical role that supports day-to-day IT services, TyreSense applications, internal tools,
• testing, and documentation. The position is intended for an employee who is developing practical experience and will work under the direction and
• technical guidance of senior IT and TyreSense team members.
• The role provides an opportunity to build skills across user support, troubleshooting, Python scripting, internal application support, software
• testing, and secure technology operations. Responsibilities will increase gradually as knowledge, experience, and demonstrated capability
• develop.
• Core Purpose of the Role
• Provide reliable first-line IT and TyreSense application support within documented procedures and assigned access.
• Assist with Python scripts, internal applications, testing, and automation under technical guidance.
• Document issues, work completed, application knowledge, and support procedures clearly.
• Learn RIMEX systems, TyreSense workflows, cybersecurity expectations, and controlled change practices.
• Escalate issues that exceed the role’s authority, knowledge, or assigned scope.

Key Responsibilities

• IT User Support

• Provide first-line support for Windows computers, approved software, Microsoft 365, user access, and common software issues.
• Receive and update assigned help desk tickets with clear notes, troubleshooting performed, and the current status.
• Assist with computer setup, approved software installation, user onboarding, and routine access requests.
• Follow documented support procedures and escalate unresolved, security-sensitive, or higher-risk issues to senior IT staff.
• Maintain professional and helpful communication with users throughout the support process.

• TyreSense Application Support

• Provide basic support for approved TyreSense applications, utilities, sensor-testing tools, and related user workflows.
• Help users with approved installations, access, basic configuration, and common application issues.
• Reproduce reported issues where possible and collect logs, screenshots, error messages, application versions, and device information.
• Assist with testing approved fixes, updates, installers, and configuration changes.
• Escalate product defects, customer-impacting issues, and complex software problems to the responsible TyreSense technical team.

• Internal Applications and Python Support

• Assist with the development, testing, documentation, and maintenance of approved internal applications and automation tools using Python or
• other approved technologies.
• Complete defined application changes and scripting tasks under the guidance and review of senior technical team members.
• Use approved source-control repositories and maintain clear comments, version history, and supporting documentation.
• Help maintain approved internal tools such as SensorTracker and RIVET within assigned scope and confirmed business ownership.
• Do not independently release, host, or make production changes without approval.

• Testing and Documentation

• Follow documented test steps and assist with functional, installation, authentication, and user-acceptance testing.
• Record test outcomes, defects, limitations, and supporting evidence clearly.
• Create and update simple user guides, installation notes, troubleshooting procedures, and application support documentation.
• Document application dependencies, source locations, configuration requirements, and known issues as assigned.
• Provide knowledge transfer so internal tools and support processes do not depend on one individual.

• Security and Change Control

• Follow RIMEX cybersecurity, acceptable-use, access-control, software-installation, change-management, and data-protection requirements.
• Use only approved systems for company source code, documentation, credentials, and application packages.
• Never place passwords, service credentials, API keys, or other secrets in source code or unsecured notes.
• Report security alerts, unexpected application behaviour, suspected vulnerabilities, or unauthorized access concerns immediately.
• Obtain technical review and approval before production deployment, privileged access, or changes affecting business-critical systems.

• Learning and Team Support

• Participate in coaching, technical reviews, team meetings, demonstrations, and assigned training.
• Ask questions and seek guidance when requirements, risks, or technical expectations are unclear.
• Work collaboratively with IT, TyreSense software, production, engineering, Information Security, and service teams.
• Accept feedback and apply lessons learned to future support, testing, scripting, and documentation work.
• Take on greater responsibility gradually as knowledge and capability develop.
• Starting Role Scope and Boundaries
• This is a junior learning and support role. The employee is not expected to independently own business-critical applications, production
• infrastructure, TyreSense product development, application architecture, cybersecurity controls, production databases, or customer-facing
• releases.
• Production deployments and significant application changes require review and approval.
• Privileged access will be limited to what is required for assigned duties.
• Infrastructure, identity, server, database, and security decisions remain with the responsible senior technical owner.
• Customer-impacting TyreSense defects and product-code changes must be escalated to the appropriate TyreSense team.
• Production applications must use approved hosting and must not depend permanently on an employee workstation or personal account.
• Work outside documented authority or current technical capability must be escalated.

Qualifications and Experience

• Basic practical experience with computers, troubleshooting, software, electronics, programming, or technical support.
• Foundational programming or scripting knowledge, preferably Python.
• Interest in IT support, software applications, automation, hardware testing, and TyreSense technology.
• Ability to follow written procedures, document work, and communicate technical information clearly.
• Ability to learn from coaching, research assigned issues and ask for help when required.
• Familiarity with Windows, Microsoft 365, Git, web applications, electronics, or manufacturing systems is an asset.
• Post-secondary education in information technology, computer science, software, engineering, electronics, or a related field is an asset;
• equivalent practical experience may be considered.

Core Competencies

• Willingness to learn
• Customer-focused support
• Practical problem solving
• Attention to detail
• Clear documentation
• Responsible escalation

Teamwork and communication

Basic programming and automation capability

Security awareness

Reliable follow-through

Benefits

Advancement Opportunities

Great company culture

Family owned with Family values

RRSP Program

Performance Incentive Program

Competitive wages

Company paid events

• Gift cards
• Extended health coverage
• Dental & Vision care
• Travel Medical insurance
• Employee assistance program
• Life Insurance / Accidental Death