Sr. AI Growth Director, NAMER

Location: Chicago

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global leader in end-to-end third-party enterprise software support, managed services and Agentic AI ERP innovation solutions, dedicated to helping clients realize extraordinary business outcomes.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking an Sr. AI Growth Director, NAMER. This role will report directly to VP, Client Engagement, North America. The Sr. AI Growth Director, NAMER will be based in the US with a strong preference towards our downtown Chicago regional hub. This will foster strong collaboration with our VP of Client Engagement, who is also based in the Chicago area.

Position Summary

As Rimini Street scales toward $1 billion in annual revenue, we’re looking for a Sr. AI Growth Director, NAMER to accelerate the growth of our AI services business among existing clients in North America, our largest theater. This overlay role will partner closely with Sr. Engagement Managers (SEMs) to advance Rimini Street’s vision of becoming the “Agentic AI ERP company.” The director will initially serve as an individual contributor, with the potential to hire additional sellers and evolve into a player-coach as the business grows.

With the rapid ascent of AI, we aim to “quite the noise” and deliver tangible solutions within a captive base. This MD will bring a unique skillset, and excited to take on a “rainmaker” role at this critical juncture of our company evolution.

The ideal candidate will be relentlessly client-focused, have 10+ years’ experience selling next-generation technology solutions to large enterprise customers, with experience selling a range of technology services including Business Transformation, Consulting, Managed Services, Professional Services, and Application Management Services (AMS). Legacy experience in the ERP space (SAP, Oracle, etc.) is preferred but not essential. Most critical to the role is direct sales experience over the past 2 years in the AI space.

The Sr. AI Growth Director is responsible for growing revenue within the existing client base with solution selling across our AI and Professional Services portfolio. This individual will be responsible for client engagement strategies around agentic AI innovation designed to reduce dependence on legacy ERP platforms and forced upgrades and Vendor renewals to receive innovation. Rimini is taking direct aim at legacy ERP providers (“ERP is Dead”) by educating our customers how AI can replace ERP upgrades and allow Rimini Customers to receive additional functionality and innovation at a fraction of the cost. This Director will be at the forefront of this strategy.

Central to this role will be honing the Rimini Street AI messaging by working with Sales Leadership and Product Line VP’s to ensure traction and deliverability. You will also work closely with the SEM’s to identify and prioritize clients within our base to deliver the Rimini AI services message.

This candidate will have a track record of success in existing client sales & business expansion, client retention, solution selling, building pipeline, closing business, and leading with passion and empathy. The right candidate will have an entrepreneurial spirit and a proven track record of sales excellence, client focus, and growing revenues within a base of business. Strong candidates must have a passion for winning and the determination to relentlessly pursue the huge market opportunity available to Rimini Street within our client base.

Success in this role with be measured through qualified pipeline, closed business, and profitable account expansion, including how effectively we turn our initial offerings into larger engagements and make them repeatable across the sales organization

Essential Duties & Responsibilities

Thought Leadership, Territory Development, Account Expansion by Solution Selling and closing Agentic AI Cross-Sell Opportunities

Support the VP, Client Engagement by developing, delivering, and growing our AI story within a base of 500+ existing ERP clients.

Develop and execute an AI territory plan that will exceed quarterly and annual quota targets for Rimini Street AI services and ERP transformation solutions.

Serve as the Client Engagement thought leader for our AI client facing solutions.

Work with product management to expand, adjust, and hone our messaging and offerings to the market in a rapidly evolving AI services environment.

Work with Strategic Engagement Managers to identify and close opportunities to profitably grow our business.

Serve as sales and strategy lead for all AI ERP selling opportunities.

Guide clients through the Rimini Street SMARTPATH and Agentic AI vision through a consultative and Solution Selling approach. Ensure all sales engagements are planned, resourced, and executed with precision.

Prepare and provide weekly, monthly, and quarterly AI sales forecasts to the VP, Client Engagement

Day to day collaboration with the marketing teams to drive a coordinated Go-To-Market approach to deliver account-based marketing

Grow existing accounts first: Work with account owners to engage executive buyers, identify valuable AI use cases, and turn those into services engagements and follow-on growth.

Establish foundational AI offerings: Partner with technical and delivery teams to develop assessments, strategy workshops, and roadmap engagements that help existing and prospective customers define their AI strategy and future-state architecture. These should deliver value on their own while creating a path to larger implementation and ongoing services opportunities.

Package repeatable offerings that help sales scale: Work with account sales leads to turn those services into clear, repeatable packages with defined scope, outcomes, qualification criteria, and supporting sales materials. Enable the SEM team with something practical they can consistently position and sell across accounts.

Stay hands-on with customers and deals: Lead executive discovery and business-case development and help advance opportunities through proposal and close.

Team and Territory Expansion

Work closely with VP Client Engagement on ideal sales staffing plans as we expand and evolve our workforce in an AI services era.

Focus exclusively on our existing base of clients initially, with an eye towards new client acquisition as the Rimini AI services story gains momentum.

Selectively hire and grow the AI overlay sales team as the funnel and overall volume of opportunities expands. Potential to expand into a global role based on quantifiable sales growth and success.

Over time, strong potential to manage a team of 4-5 overlay sellers covering both our SEM and Strategic Account Executive (SAE) teams.

Pursue new customers selectively: Support the right opportunities without losing focus on the existing customer base. As time progresses, this can become a larger focus - The goal is to grow revenue within our customers who want to partner and are invested in AI.

Account Management and Client Satisfaction

Maintain strategic alignment with clients, develop client-specific plans and goals, and work in partnership with clients to drive achievement and full adoption of Rimini Street Agentic AI services with the goal of enabling customers to receive innovation goals while staying on Rimini Street support.

Leverage client relationships for prospect references, success stories, client video testimonials, quotes, and other marketing assets.

Grow, nurture, and maintain executive relationships within client base.

Help clients stay up-to-date on the full Rimini Street service offering portfolio, processes and tools, staying current with innovations and enhancements.

Serve as the voice of the customer and share insights about customer use cases and issues to help evolve and improve Rimini Street’s offerings.

Oversee Service Delivery and Manage Margins

Work collaboratively with the Global Support Delivery (GSD) teams to ensure delivery of all services and products with high quality, excellence, and operational efficiency to consistently produce high customer satisfaction, retain clients, and meet expense and margin goals.

Work closely with our Onboarding, Service Delivery, Product Delivery and all Rimini Street teams to ensure that project SLAs are met, deliverables are completed on-time, and clients are receiving full value from their contracted product and support contracts according to our contracted Scope of Work.

Assure client escalations are appropriately managed within our escalation system and team, monitor progress, and advocate for successful client resolution.

Manage margins at the deal level (for new contracts) and provide suggestions to improve overall profit margin for client solutions.

Professional Experience & Qualifications

Education

Bachelor’s degree, Masters optional; open to equivalent work experience

Experience

10+ years’ experience selling enterprise software and services and "building new markets or businesses" either in start-up environments or working for international enterprise service companies.

2+ years selling and/or consulting in the evolving agentic and generative AI space

5+ years of experience in post-sales customer-facing roles - Account Management, Business Development or equivalent roles.

5+ years in a sales or business leadership or equivalent role with a proven track record of team building to drive strong sales results against target plans.

5+ years of experience selling technology services including software Support, Managed Services and/or Professional Services.

Experience selling Services and Solutions for existing software products.

Ability to identify and develop executive relationships with clients, partners, industry analysts and press, and to leverage relationships for references, marketing assets, events and interviews.

Track record of outstanding Sales achievement, consistently meeting or exceeding quota, growing client accounts, and making annual Sales or President’s Club.

Experience managing deals, client accounts and/or portfolios to meet expense and margin targets.

Proven track record in helping clients leverage their IT solutions to meet business objectives.

Demonstrated results in leading cross-functional teams to execute projects and corporate initiatives and meet broad business goals.

Rimini Street is a Team selling environment.  Should have proven experience in team-selling, as over 50% of this role will entail selling with account owners and helping them develop, manage and close sales deals.

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

The general salary range for this type of role is 175k - 250k depending on skills and experience. The actual compensation offered will ultimately be based on several factors such as: a candidate's location, and the level of applicable skills and professional experience. Rimini’s target pay for each position is available upon request during the applicant’s Interview process.

Benefits for US employees include

Medical, Dental, and Vision insurance

Disability insurance

Paid Parental Leave

401(k) program

Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

Company

We dream big and innovate boldly.

Colleagues

We work with extraordinary people who create a culture of mutual respect and collaboration.

Clients

We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

Community

We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol RMNI since October 2017

Over 6,700+ signed contracts to date, including Fortune 500 and Global 100 companies

Over 2,000 team members in 23 countries

US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.