Director, Intelligent Enterprise Transformation Leader - Finance

Location: Toronto

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

RSM Consulting is seeking a Director to serve as Business Transformation Lead on large, integrated Intelligent Finance transformations. Our Intelligent Finance portfolio helps clients build the intelligent foundation and activate AI for Finance at scale — spanning ERP Modernization, Finance Operating Model Transformations, Finance Data & Analytics Modernization and AI Readiness, AI Enablement & Agentic Automation for the Office of Finance as well as Finance Service Delivery Transformations – including centralization, Finance Shared Services and Global Finance Service Delivery.

This is the pivotal business-side leadership role on the transformation. You own how the client operates differently once the platform is live. You are not the program manager and you are not the solution architect — you are the leader accountable for the future-state operating model, the end-to-end processes, the human experience of the change, and the executive confidence that the business, not just the technology, actually changed. Your success is measured by a single question: did the business change successfully?

You will be dedicated to one major transformation at a time, working as a peer alongside the Executive Transformation Partner, the Transformation Director, and the Platform & Delivery Lead.

Responsibilities

Operating Model and Process Ownership

Own the design and operationalization of the future-state operating model for the Finance and Operations functions — finance, supply chain, service, IT, and the shared data and reporting layer that the modernized core creates.

Lead end-to-end business capability and process design across core cycles affected by ERP, Finance point solutions, cloud, data, and AI enablement work, and define how those processes operate in a modernized, increasingly automated environment.

Define the organization, role, skill, decision-rights, and control implications of a modern core and an agentic operating environment — including which decisions become automated, which remain human, and how exceptions are handled and governed.

Establish how data ownership, stewardship, and definitional consistency are carried by the business after the build team leaves.

Maintain traceability from the client’s business case through operating-model changes, process changes, backlog priorities, adoption outcomes, and value delivered.

Human-Centered Design

• Own Human-Centered Design as a funded, staffed, and measured workstream from mobilization — not a go-live activity.
• Start from user jobs-to-be-done for Finance, rather than screens; ensure personas and journey maps for finance, operations, and service users drive requirements before build.
• Prototype and test with real users ahead of build, and use “art-of-the-possible” demonstrations of modern and AI-enabled capability to build executive and user confidence early.
• Ensure HCD findings materially shape scope — including where an AI or automation use case is not yet appropriate for the client’s data maturity or risk tolerance.
• Organizational Change Management and Adoption
• Own OCM as a funded, measured workstream: leader alignment and visible sponsorship from day one, stakeholder analysis, communications, resistance management, role-based training, and readiness scoring.
• Baseline adoption targets and tie them explicitly to benefits realization — system usage, process compliance, automation acceptance rates, exception volumes, and reporting adoption.
• Lead the business through the behavioral shift that modernization demands: fewer manual reconciliations, more trust in a single data source, and confident supervision of automated and agent-assisted work.
• Backlog, Value Mapping and Delivery Cadence
• Lead weekly backlog refinement and own product backlog integrity and value mapping — from business drivers through requirements, capabilities, features, adoption outcomes, and measurable benefits.
• Participate in each sprint’s feature review and system demonstration alongside the client Product Owner and the Platform & Delivery Lead, assessing whether what was built changes how the business actually works.
• Participate in increment planning and Inspect & Adapt retrospectives, testing outcomes against the client’s original drivers.
• Ensure outcome milestones are tracked alongside technical and delivery milestones.
• Transformation Leadership and Client Confidence
• Serve as the bridge between technical delivery and executive confidence, presenting evidence of business change to sponsors, steering committees, and the Executive Risk Committee.
• Escalate early, with a recommended action rather than a status — particularly on scope that risks delivering a platform without an operating-model change.
• Plan for complexity: competing stakeholder demands, third-party and systems-integrator friction, legacy-process attachment, and key-person risk on both sides.
• Bring in-person presence to large or sensitive transformations.
• Practice and People Leadership
• Contribute to the growth of RSM’s Total Consulting transformation capability, including methods, tools, and reusable intellectual property for operating-model design, HCD, and adoption measurement.
• Mentor, coach, and develop managers and senior associates across HCD, process design, and change workstreams
• Support pursuits, proposals, and thought leadership that position RSM as a leader in integrated, outcome-led modernization; help shape scope, approach, and change-workstream sizing before mobilization.
• Support account expansion through demonstrated value, and maintain strong attention to engagement economics within your workstreams.

Basic Qualifications

• Bachelor’s degree.
• 10+ years of consulting or advisory experience, including significant experience leading business-side transformation on large enterprise technology programs.
• Demonstrated ownership of the Finance future-state operating model and end-to-end process design on ERP, cloud, data, or AI-enabled programs.
• Demonstrated ownership of change and adoption as a funded workstream, including baselined adoption targets tied to benefits.
• Experience operating in a fixed Agile or scaled-Agile cadence, including product backlog ownership, backlog refinement, and sprint demonstrations with an active client Product Owner.
• Strong executive presence and the ability to hold candid, evidence-based conversations with C-suite sponsors.
• Practical understanding of modern ERP, cloud, data, and AI platform capability — sufficient to shape requirements and challenge design, without acting as the technical architect.
• Commitment to responsible AI use with a human in the loop and human accountability for all client-facing judgments and outputs.
• Willingness and ability to travel as needed, generally up to 50%, with in-person presence on large programs.

Preferred Qualifications

CPA and / or Masters in Business Administration, with a focus on Accounting, Finance or Operations

Experience on transformations where an implementation was deliberately converted into a program as scope expanded across process, organization, and adoption.

Experience designing operating models for finance, supply chain, or shared-services functions in a modernized core environment.

Experience establishing AI and automation governance from a business-process and control perspective.

Change certification such as Prosci/ADKAR; design-thinking or service-design credentials; SAFe Agilist, PMI-ACP, or Scrum Master certification

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $130,000 - $238,700

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.