UX Design Manager

Location: Chicago

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Leads a UX design team in delivering high‑quality, user‑centered digital experiences across products and platforms. This role provides strategic direction for user experience initiatives, oversees design execution, and collaborates closely with product and engineering leaders to ensure cohesive, intuitive, and accessible solutions. Maintains a strong hands‑on design presence while guiding team development, design standards, and user research practices.

Key Responsibilities

• Lead and manage a team of UX designers, setting clear expectations, providing coaching, and ensuring high‑quality design output.
• Define UX strategy and design direction for products, features, or digital programs in alignment with user needs and organizational goals.
• Oversee and contribute to UX design deliverables, including user journeys, workflow diagrams, wireframes, prototypes, high‑fidelity UI designs, and accessibility considerations.
• Ensure user research activities—such as interviews, usability studies, concept testing, and analytics analysis—are effectively planned, executed, and incorporated into decision‑making.
• Maintain and evolve design systems, ensuring consistent patterns, components, and standards across digital products.
• Partner with product management, engineering, and business stakeholders to shape requirements, prioritize work, and ensure successful design implementation.
• Drive cross‑functional collaboration to resolve design challenges and guide product direction with user‑centered insights.
• Present and advocate for UX perspectives in roadmap discussions, planning sessions, and leadership forums.
• Identify improvements to processes, tools, and workflows that enhance team efficiency and design quality.
• Track user feedback, metrics, and performance data to support continuous product improvement.
• Foster a culture of innovation, experimentation, and inclusive design within the team.
• Bachelor’s degree in UX/UI Design, Human–Computer Interaction, Graphic Design, or a related field, or equivalent experience.
• Demonstrated experience leading UX design work across complex, multi‑platform digital products.
• Proficiency with industry‑standard design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision).
• Experience leading or overseeing user research initiatives and synthesizing insights into actionable design strategies.
• Strong communication, collaboration, and stakeholder‑management skills.
• Ability to guide and influence design direction across teams and disciplines.
• Portfolio showcasing strategic design thinking, end‑to‑end UX process, and leadership in design execution.

Competencies

Leadership & Talent Development: Builds team capability through mentorship, coaching, and skill development.

Strategic UX Vision: Shapes design direction and aligns solutions with user needs and business goals.

Cross‑Functional Alignment: Facilitates effective collaboration with product, engineering, and business teams.

Design Systems Stewardship: Maintains standards and promotes consistency across all digital experiences.

Analytical & Insight‑Driven Thinking: Uses research and data to inform design decisions and product strategy.

Execution & Prioritization: Manages multiple initiatives and balances short‑term delivery with long‑term design quality.

Innovation & Continuous Improvement: Encourages exploration of new ideas, tools, and UX methodologies.

Communication & Influence: Clearly articulates design rationale and drives consensus across diverse audiences.

At RSM, we offer a competitive benefits and compensation package for all our people. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

We believe flexibility and in-person connection both play an important role in how we work and grow. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an RSM office and come together in person when it best supports clients, teams, development or relationship-building. Some roles may be virtual or primarily on-site based on role requirements, team priorities and client needs.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $126,500 - $223,900

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

Additional Locations: Phoenix, Raleigh, Orlando, Dallas, Denver Downtown, Minneapolis, New York