Coordinator -Learning Operations

Location: Gurugram

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Job Responsibility

Reporting to the Talent Operations Assistant Manager for Learning Operations, the Coordinator - Learning Operations supports the delivery of centralized, scalable, and employee-focused talent processes across the Learning Operations lifecycle. This role is responsible for executing repeatable operational activities, maintaining accurate data, responding to employee and stakeholder inquiries, and ensuring a high-quality service experience.

The Coordinator - Learning Operations plays a critical role in driving operational excellence by delivering efficient, consistent, and compliant solutions that support business objectives while enhancing the employee experience. This position partners closely with managers, team members, and other Talent organizations to document work, resolve issues, process transactions, and support ongoing Learning Operations initiatives.

Teams this position may specialize in

TA Operations

Workforce Operations

HR Service Desk

Learning Operations

Job Summary

Operational Support

• Execute day-to-day Learning Operations activities and transactions following established processes, procedures, and service-level expectations.
• Process events, data updates, and operational requests with accuracy and timeliness.
• Utilize digital tools to document information and complete automated tasks.
• Maintain confidentiality and ensure compliance with organizational policies and applicable regulations.
• Support audits, reporting activities, and data validation efforts.

Service Delivery

• Respond to employee, manager, and stakeholder inquiries through designated service channels.
• Research and resolve routine issues, escalating complex matters as appropriate.
• Deliver a positive, service-focused employee experience through clear communication and timely follow-through.
• Partner with internal and external stakeholders to coordinate and complete operational activities.

Process Execution & Continuous Improvement

• Follow documented standard operating procedures and identify opportunities for process improvements.
• Assist in testing, implementation, and documentation of new processes, tools, and system enhancements.
• Contribute to knowledge management efforts by maintaining accurate process documentation and employee resources.
• Support special projects and initiatives that improve efficiency, consistency, and scalability.

Collaboration

• Work cross-functionally with Talent Operations teams, HR Business Partners, Centers of Excellence, and business leaders.
• Participate in team meetings, training sessions, and operational improvement activities.
• Share insights and best practices to enhance overall team effectiveness.

Required

• Bachelor's degree in human resources, business administration, or a related field, or equivalent combination of education and experience.
• 1–2 years of experience in Learning & Development, Learning Operations, or Talent Operations.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications; to include Co-Pilot.

Minimum Requirements

• Minimum of 1 year experience supporting Learning & Development
• Minimum of 1 year experience using a Learning Management System
• Excellent written and verbal communications
• Strong customer service and interpersonal skills
• Strong attention to detail and quality

Preferred Requirements

Education: Bachelor's degree in human resources or related degree

Ability to easily and effectively communicate complex information in a meaningful manner

Ability to work collaboratively with peers internally and external business partners

Highly organized with strong attention to detail and strong follow-through skills

Ability to manage concurrent projects and/or programs

Ability to work well under pressure; meet established targets and goals in a high volume, fast-paced and rapidly changing work environment

Ability to work independently, effectively prioritize work and consistently meet daily, weekly and monthly deadlines

Must be able to efficiently and effectively manage a high volume of inquiries and respond in a timely manner

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].