Analyst, Accessorial

Location: Alpharetta, Georgia

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

At RXO, we're looking for an Analyst, Accessorial to support the accurate review, processing, and resolution of accessorial charges across our transportation network. In this role, you'll partner closely with the Billing & Settlement team to ensure charges are validated, reconciled, and processed efficiently while supporting operational excellence and customer satisfaction. You'll also serve as a resource to the team by helping identify process improvements, supporting onboarding efforts, and leveraging your industry knowledge to resolve complex billing scenarios.

This position is based out of RXO office in Alpharetta, GA and follows a four-day onsite work schedule Monday through Thursday, with remote work on Fridays.

What your day-to-day will look like

• Review and validate accessorial charges against customer contracts, tariffs, and service agreements to ensure accuracy and compliance.
• Audit, reconcile, and process accessorial invoices, ensuring timely and accurate entry into financial systems.
• Investigate discrepancies, identify unauthorized charges, and coordinate corrective actions with internal and external stakeholders.
• Partner with operations, sales, finance, carriers, and vendors to resolve accessorial disputes and billing exceptions.
• Monitor daily workflows and assist in maintaining efficient coverage across the Accessorial Team.
• Serve as a resource to team members by answering questions and providing guidance based on accessorial processes and industry knowledge.
• Support the onboarding and training of new Associate Analysts, helping drive team effectiveness and consistency.
• Assist with screening and onboarding new accessorial customers and supporting operational transitions.
• Track and report on key performance metrics, identify trends, and recommend opportunities for process improvements.
• Support the development, documentation, and implementation of accessorial policies and procedures.
• Maintain organized records of accessorial transactions, audits, disputes, and customer communications.
• Participate in special projects focused on cost analysis, billing optimization, and operational efficiencies.

What you'll need to excel

At a minimum, you'll need

• Bachelor's degree in Business Administration, Finance, Logistics, Supply Chain, or a related field, or equivalent combination of education and experience.
• 1+ years of experience supporting accessorial charges, transportation billing, settlement operations, or a related logistics function.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Experience reviewing, auditing, and reconciling financial or operational data.
• Proficiency with Microsoft Excel, including formulas, pivot tables, and data analysis functions.
• Strong written and verbal communication skills with the ability to collaborate across multiple teams.
• Ability to manage competing priorities and work effectively in a fast-paced environment.

It'd be great if you also have

• Experience working with transportation management systems (TMS), ERP platforms, or transportation billing systems.
• Knowledge of accessorial charge structures within truckload, brokerage, or other transportation environments.
• Experience identifying process improvement opportunities and driving operational efficiencies.
• Experience training, onboarding, or mentoring team members.
• Understanding of transportation contracts, tariffs, and carrier billing practices.
• Does this sound like you? Check out what else RXO has to offer.

Why Join Us

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses

Company-paid disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development Programs

Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.