SW Config Analyst

SAIC is seeking a Software Asset ServiceNow Analyst to support enterprise Software Asset Management (SAM), Configuration Management, and IT Operations activities for a major state & local government customer. The successful candidate will help ensure software assets, licenses, entitlements, and configuration records are accurately tracked, maintained, and governed throughout their lifecycle.

This position supports software asset visibility, license compliance, entitlement management, inventory reconciliation, and configuration data integrity across enterprise environments. The analyst will work closely with IT Operations, Service Configuration and Asset Management, Procurement, Cybersecurity, Engineering, and Service Management teams to ensure software assets remain current, compliant, and aligned with organizational standards and business requirements. This work supports the governance of configuration items, change control, status accounting, and audit activities.

This role stays abreast of new features and functionality, playing a key role in driving continual service improvement. You will have the opportunity to solve complex problems, design user-friendly interfaces, and optimize processes through automation. This position offers the chance to improve the speed, efficiency, and reporting capability of IT services. The Software Asset Analyst will also play a key role in representing current and future capabilities of supporting ITSM tools and contributing to long-term strategy as well as tactical activities leading to the continual improvement of the environment to meet objectives.

Key Responsibilities

• Drive execution of creation, maturity and maintenance of Software Asset and Configuration Items in the CMDB
• Maintain software assets, entitlement, and configuration records within ServiceNow and the related enterprise systems ServiceNow integrates with.
• Monitor software inventory, software titles, license utilization, and entitlement data to ensure accuracy, completeness, and compliance.
• Perform reconciliation activities across tools, software inventories, CMDB records, and licensing data sources.
• Reconcile Software from authoritative user source systems against deployments in the software asset and configuration system tables.
• Track software lifecycle status, version currency, and supportability.
• Manage Software True Up and provide recommendations.
• Support asset and configuration item identification, baseline definition, relationship mapping, CMDB administration and IT acquisition processes
• Facilitate software asset governance activities, including license compliance, audit readiness, and entitlement validation.
• Analyze the impact of infrastructure and application changes on software asset, entitlement, and configuration records.
• Maintain Configuration Item (CI) data and software relationships within the ServiceNow CMDB.
• Identify, investigate, and resolve discrepancies involving software installations, licenses, entitlements, and asset records.
• Develop data visualizations, dashboards, and metrics supporting software asset management, compliance, and operational readiness.
• Support Configuration Management and Change Management processes to ensure software records remain aligned with approved changes.
• Recommend and document procedures, standards and operating practices related to software asset and configuration management.
• Collaborate with stakeholders and customers to improve software governance, lifecycle management, and data quality processes.
• Support hardware asset management as backup.
• Communicate work activities and outcomes effectively by using dashboards, power points, and data visualizations to enhance visibility and awareness.
• Shepherd customization of CMDB consoles and dashboards
• Understand the holistic view and impacts of software changes across the Service Management disciplines
• Provide data and support for supplier invoicing and customer charge back
• Enact software asset audit practices and conduct audits to ensure data integrity.
• Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB software data.
• Liaise and train internal partners whenever necessary.
• Plans and implements process and service improvements based on experience and best practice knowledge.
• Awareness of relevant government policies, regulations, and guidelines related to software management and puts actions in place to attest compliance.

Required Qualifications

• Bachelor's degree and two (2) years of related experience; OR Master's degree and one (1) year related experience.
• Degree requirement waived in lieu of significant recent and relevant work experience: minimum of four (4) years’ active-duty military or minimum of four (4) years’ relevant experience.
• Experience supporting Software Asset Management, IT Asset Management, Configuration Management, Change Management, or related IT Operations functions.
• Experience using Software Asset Management (SAM), CMDB, Asset Management, Configuration Management, or ITSM service management systems.
• Experience maintaining software inventory, entitlement, licensing, asset, or operational records.
• Experience analyzing and reconciling data across multiple systems or sources of record.
• Strong analytical, organizational, and problem-solving skills.
• Effective written and verbal communication skills.
• Ability to collaborate with technical and business stakeholders across multiple functional areas.
• US Citizen who must be able to pass a Commonwealth of Virginia background check.

Candidate should

• Have strong interpersonal and teamwork skills
• Be a motivated, self-starter with the ability to accomplish tasks under pressure with limited supervision.
• Have the flexibility to accommodate time-sensitive and mission-critical work.
• Have at least 1 year of proficiency with Microsoft 365 applications, collaboration tools and common office software applications.

Preferred Qualifications

• Experience with ServiceNow Software Asset Management (SAM), CMDB, IT Asset Management (ITAM), IT Operations Management (ITOM), Discovery, or Asset Management modules.
• Experience supporting software licensing, entitlement management, compliance reporting, or vendor audits.
• Experience performing software inventory reconciliation and data quality reviews.
• Familiarity with ITIL practices, particularly Software/IT Asset Management, Service Configuration Management, and Change Enablement.
• Experience supporting Government programs.
• Experience with supporting IT chargebacks.
• ServiceNow Certified System Administrator (CSA) or other relevant ITAM/ServiceNow/ITIL Foundations certifications
• Additional Software Experience: ServiceNow, SQL, Apptio