Contract Specialist, Sales Operations

Location: Ireland - Dublin

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Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

Join Salesforce Finance and the Revenue Operations team as a Sales Operations Contract Specialist, and help our Commercial and Enterprise Account Executives (AEs) across EMEA close deals accurately, compliantly and with confidence.

You will be the go-to partner for deal structure, quoting, contract and order questions. You will work closely with Sales, Revenue Recognition, Legal and Collections to turn complex deals into clean, compliant orders. This includes ACV calculations, customer org support, manual contract and order activation, and billing investigations. You will also strengthen the wider business by coaching AEs, sharing best practices and challenging legacy processes to find better ways of working.

We’re looking for a collaborative, self-motivated problem-solver who combines sharp analytical skills and sound judgement with the ability to work at pace.

Your Impact

Provide superior strategic support and guidance to Account Executives, including on deal structure questions, order processing and pre-quote conversion, and ensure orders comply with revenue and company policy

Enable Sales teams, particularly less experienced AEs, to navigate complex processes and policies and to self-serve more effectively

Facilitate cross-training within the team

Work with Sales, Revenue Recognition, Legal and Collections on resolving contract issues, advising on contract negotiation to ensure deals are operationally sound and align with revenue recognition requirements

Create and modify quotes as required to remove blockers for Sales

Ensure contracts comply with all company policies, and take responsibility for SOX compliance

Review submitted contracts and order forms for completeness, accuracy and conformance to the Salesforce Sales Order Acceptance policy

Activate eligible contracts and orders in Salesforce where manual provisioning is required

Work with Sales and Collections to resolve customer billing investigations and disputes

Contribute ideas and innovations to improve existing systems, processes and procedures, and challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions and revenue processing by assessing the flexibility for change and formulating creative solutions or workarounds

Create and update internal departmental policies

Participate in projects and user acceptance testing (UAT) involving technical and financial concepts, providing insight and recommendations

Share best practices to improve the quality and efficiency of support, and contribute to the knowledge base

Build strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec, Legal and other internal teams

Required Skills and Experience

3+ years’ experience in customer order management, sales operations or sales support

Contract structuring and commission calculation experience

Desired Skills and Experience

Participation in process improvement initiatives and/or project management experience

Excellent interpersonal skills, with the ability to communicate clearly in writing and verbally, debate difficult issues appropriately and think quickly

Ability to thrive in a fast-growing, fast-paced environment, delivering accurate work to deadlines, adapting readily and juggling multiple projects and tasks

Understanding of broader business and financial factors

Extreme attention to detail

Ability to clearly articulate case resolutions, required actions and insights to Account Executives

Ability to analyse problems quickly and identify solutions for optimal case resolution

Demonstrated initiative, resourcefulness and the ability to work independently

Collaborative team player

Proficiency with the Microsoft suite of tools

Salesforce experience is a plus

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

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