Location: India - Hyderabad
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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Manager, Technical Consulting — Agentforce & Revenue Cloud leads a team of Technical Consultants and Sr Technical Consultants delivering enterprise-scale migrations from legacy CPQ and billing platforms (Apttus/Conga, Zuora, Oracle CPQ, custom-built CPQ) to Salesforce Revenue Cloud (CPQ + Billing + Revenue Lifecycle Management), and the design and deployment of Agentforce for revenue operations use cases. This role sits within Salesforce Professional Services' Global Delivery Centre (GDC) and is a 50% billable position — equally accountable for hands-on technical architecture delivery and people leadership of the Revenue Cloud and Agentforce migration track within the Migration Factory.
You will act as the senior technical leader for quote-to-cash migration engagements, guiding the team through complex product catalogue migration, contract and subscription data migration, billing migration strategy, ERP integration design and Agentforce revenue agent configuration — while building a high-performing team of Revenue Cloud and AI migration specialists.
RESPONSIBILITIES
People Leadership: Manage up to 15 direct reports (Sr Technical Consultants and Technical Consultants) across the Revenue Cloud and Agentforce migration track — responsible for hiring, onboarding, mentoring, performance management and career development.
Technical Delivery (50% Billable): Act as the hands-on Technical Architect for complex Revenue Cloud migration engagements — owning CPQ solution design, product catalogue migration strategy, contract/subscription data architecture, billing migration design and Agentforce revenue agent configuration.
Migration Factory Contribution: Drive the Revenue Cloud and Agentforce track within the Migration Factory — ensuring wave delivery adheres to factory standards, MDLC phase discipline and quality gates.
Trusted Advisor: Serve as the senior technical point of contact for clients on Revenue Cloud migrations — building trusted relationships with CFOs, Revenue Operations leaders, Sales Operations and Enterprise Architects.
Workshop Leadership: Lead and facilitate CPQ discovery workshops, pricing design reviews, billing architecture sessions and Agentforce agent design workshops with client stakeholders and internal delivery teams.
Solution Design Governance: Review and approve all Revenue Cloud solution design documents, CPQ configuration designs, billing migration strategies and Agentforce agent blueprints — ensuring factory standard compliance.
Product Catalogue & Contract Migration Oversight: Oversee the migration of complex product hierarchies, bundle structures, pricing waterfalls, active contracts, subscriptions, amendments and billing history — ensuring relationship integrity and ERP reconciliation accuracy.
Agentforce Leadership: Guide the team in designing and deploying Agentforce agents for Revenue Cloud use cases — quote-assist agents, renewal agents, deal desk agents and revenue operations automation — post migration go-live.
ERP Integration Governance: Oversee the design and validation of ERP integration patterns (SAP, Oracle, NetSuite) for revenue recognition, AR and GL posting — ensuring billing data flows correctly post go-live.
Risk Management: Proactively identify and manage solution risks — pricing rule conflicts, contract data skew, ERP posting mismatches, CPQ governor limits during bulk operations and Agentforce hallucination risks in revenue contexts.
Practice Development: Drive internal initiatives to grow the Revenue Cloud and Agentforce migration practice — developing CPQ config accelerators, contract migration scripts, billing migration playbooks and Agentforce prompt template libraries.
Metrics & Outcomes: Own and report on team utilisation, delivery velocity, defect density, client satisfaction (CSAT) and wave throughput metrics for the Revenue Cloud and Agentforce track.
Hiring & Talent: Actively participate in hiring, interviewing and onboarding Revenue Cloud and Agentforce technical consultants — building pipeline of talent aligned to the Migration Factory's growth roadmap.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
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Additional Locations: India - Bangalore
Job description provided by Salesforce.
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