Senior Manager Solution Engineering Specialisation EMEA SMB

Location: Ireland - Dublin

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As Senior Manager of Specialist Solution Engineering (SMB EMEA), you will lead a team of elite technical experts driving technical wins and transformative solutions across the Salesforce ecosystem. You will build, mentor, and scale a world-class team of Solution Specialists who translate complex business challenges into elegant Salesforce architectures, directly impacting regional annual recurring revenue (ARR). Sitting at the intersection of cutting-edge technology and business growth, your team serves as the technical foundation for our most strategic SMB relationships across EMEA, enabling growing mid-market enterprises to unlock unprecedented value and scale their operations through Salesforce applications and AI innovation.

Key Responsibilities & Day-to-Day Impact

Team Leadership & Development

• Build, mentor, and scale a team of 10+ senior solution engineers and architects specializing in [AI/Cloud/Enterprise] solutions
• Establish technical standards, playbooks, and best practices for solution design and customer engagement
• Conduct regular 1:1s, performance reviews, and career development planning with direct reports
• Drive recruiting efforts to attract top-tier technical talent and build diverse, high-performing teams

Strategic Customer Engagement

• Partner directly with C-level executives and technical leaders at strategic accounts to understand business objectives and architect transformative solutions
• Lead complex proof-of-concept initiatives and technical evaluations for deals valued at $1M+ ARR
• Deliver executive-level presentations and technical demonstrations that articulate business value and ROI
• Act as trusted advisor for customers' AI/digital transformation strategies and roadmaps

Cross-Functional Collaboration

• Collaborate with Product, Engineering, Marketing and Research teams to create of concept ready demonstrations for clients, enablements for our wider EMEA teams and though leadership presentations at our conferences and events
• Partner with Sales leadership to develop account strategies, qualify opportunities, and accelerate deal velocity
• Work with Customer Success and Foward Deployment Engineering team to ensure smooth handoffs and drive product adoption post-sale
• Contribute to company-wide go-to-market strategy and positioning

Technical Excellence & Innovation

• Stay current on industry trends, competitive landscape, and emerging technologies in AI/ML, cloud infrastructure, and enterprise architecture
• Develop reusable solution patterns, reference architectures, and technical assets that accelerate customer outcomes
• Represent the company at industry conferences, customer events, and technical forums
• Drive thought leadership through white papers, technical blogs, and speaking engagements

Business Impact & Metrics

KPIs by Excellence Factors

Trusted Partner

• Customer Attrition
• ACV (Annual Contract Value)
• Solution Scorecard
• Completion

Trusted Advisory

• Trusted Advisory metrics (role-specific advisory quality measures)

Talent Multiplier

• Great Insight Score (employee engagement survey)
• Attrition (retention of team members)
• Team IDP Documention and Execution and Quarterly Check In Documention and Execution
• Coaching and Development

Business Leader

• Growth / Attainment (quota attainment)
• Pipegen (pipeline generation)
• Forecast Accuracy
• ACV (Annual Contract Value)

Attendance Policies

Collaboration-Focused - Hybrid in Office Policy

This role requires a minimum of 3 days per week in our Dublin hub office. In-office days are designed to maximize team collaboration, customer meetings, and cross-functional alignment. Specific in-office days may be adjusted based on customer meeting schedules and team needs.

Customer-Driven Flexibility

• Customer meeting schedules may require adjustments to standard in-office days
• Executive customer engagements may necessitate specific office presence for on-site meetings
• Proof-of-concept periods may require extended on-site or customer-site presence

Team Collaboration Needs

• Weekly team meetings, 1:1s, and planning sessions scheduled on core in-office days
• Cross-functional collaboration sessions (Product, Engineering) coordinated around office days
• New hire onboarding includes increased in-office presence during first 90 days (4-5 days/week recommended)

Travel Requirements

• Domestic Travel: 20-30% for regional customer meetings and internal events
• International Travel: 5-15% for global accounts and international conferences
• Peak Periods: Increased travel during fiscal quarter-end, major product launches, and industry conference season

Required Skills, Qualifications & Competencies

Must-Have (Required)

Experience

• 10+ years in technical pre-sales, solution architecture, or technical consulting roles
• 5+ years managing and developing high-performing technical teams
• Proven track record of closing complex deals ($500K+ ACV)
• Experience in industry verticals, enterprise and start up clients
• Proven track record of breaking down complex multi threaded GTM initiatives and positioning at a start up pace and enterprise scale

Technical Skills

• Deep expertise in [AI/ML systems, large language models, cloud architecture, enterprise integration]
• Strong understanding of modern software development practices, APIs, and integration patterns
• Hands-on experience with [Python, SQL, REST APIs, cloud platforms (AWS/Azure/GCP)]
• Ability to architect solutions spanning multiple technologies and vendor ecosystems

Leadership & Communication

• Exceptional executive presence and ability to engage with C-suite stakeholders
• Proven ability to build, mentor, and retain top technical talent
• Outstanding written and verbal communication skills with technical and non-technical audiences
• Experience driving cross-functional initiatives and influencing without authority

Business Acumen

• Understanding of enterprise sales cycles, procurement processes, and commercial negotiations
• Ability to articulate ROI, business value, and strategic alignment of technical solutions
• Track record of contributing to revenue targets and business growth
• Experience with solution pricing, sizing, and commercial modeling

Nice-to-Have (Preferred)

Advanced Technical

• Graduate degree in Computer Science, Engineering, or related field
• Experience with AI/ML model training, fine-tuning, and deployment at scale
• Published technical content, patents, or open-source contributions
• Relevant certifications (AWS Solutions Architect, GCP Professional Architect, etc.)

Domain Expertise

• Industry-specific knowledge in [Financial Services, Healthcare, Retail, Manufacturing]
• Experience with regulatory compliance frameworks (SOC2, GDPR, HIPAA, etc.)
• Background in management consulting or professional services

Leadership

• Experience managing managers or leading distributed teams
• Track record of building teams from scratch or through organizational transformation
• Executive coaching or leadership development training
• Performance Management and coaching experience

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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