Technical Manager

Technical Manager Job Scope

The Technical Manager will provide a competitive edge for the Consultancy Services Team.

The Technical Manager will oversee technical and operational matters, develop and manage information and support systems and teams, and be called upon to carry out site inspections, acceptance and witness testing, due diligence, and demonstrations and will work with Clients in the development and delivery of requirements, specifications, and documentation to meet their needs and expectations.

The Technical Manager will collaborate internally and externally in technology and operational development and best practices and enhance and exceed customer requirements.

The individual must be self-motivated, resilient, adaptable, results-oriented, organised and be able to demonstrate technical and operational competence in a data centre setting.

Location: Home-based, with regular travel required.

Technical Manager Duties

• Manages technical activities of the consultancy team.
• Provides technical oversight to internal and external resources.
• Provides technical expertise.
• Supports and helps develop technical training internally.
• Manages technical resources within and outside the organisation.
• Identifies and puts in place technical resources to support business demand and requirements.
• Leads and develops operational best practices.
• Supports operations mobilisation, including readiness, handover and transition into live service.
• Oversees operational and consultancy methodology and parameters.
• Develops and maintains professional competence and credibility.

Technical Manager Responsibilities

• Plan and manage technical requirements for consultancy services and project delivery.
• Implement, develop, and maintain consultancy service and operational frameworks and demand plans.
• Develop and implement technical specifications and requirements, operational playbooks and operational deliverables and best practices.
• Support operations mobilisation by defining mobilisation plans, staffing and training requirements, operational readiness criteria and handover processes.
• Define, set and maintain operational best practice, standards, policies and procedures, aligned to ITIL, and review them regularly against industry developments.
• Respond to technical queries.
• Undertake site surveys, incident investigations, and due diligence, and prepare reports, the scope of requirements and tendering information.
• Prepare, lead and deliver presentations, technical talks, and engagement.
• Support the management of technical demand, projects, staffing, and resource allocation.
• Create and maintain specifications, reports, operations documentation, project and delivery plans, calendars, and progress reports.
• Manage technical scopes, specifications, schedules, and budgets.
• Understand customer and business goals and requirements, support and advise customers technically and operationally and translate them into technical requirements and plans.
• Undertake witness testing and demonstrations of technical and operational equipment and processes.

Essential Skills and Experience

• Proven expertise in data centre infrastructure operations, including live-environment management of critical facilities.
• In-depth knowledge of data centre power systems and electrical infrastructure, including HV/LV distribution, generators, switchgear and PDUs.
• Strong understanding of UPS systems, battery strategies and resilience and redundancy architectures.
• Strong understanding of data centre cooling systems, including chillers, CRAH/CRAC units, containment and liquid cooling.
• Working knowledge of ITIL processes, including incident, problem, change, asset and service management.
• Experience of site inspections, acceptance and witness testing, commissioning and due diligence.
• Ability to produce clear technical reports, specifications and client presentations.
• Knowledge of data centre standards and frameworks such as Uptime Institute Tier classification, EN 50600, ISO 27001 and ISO 50001.
• Awareness of current industry developments, including high-density and liquid cooling for AI workloads, energy efficiency (PUE), sustainability reporting and monitoring systems (BMS, EPMS and DCIM).
• Relevant qualifications, such as ITIL 4 Foundation or higher, an electrical or mechanical engineering degree or equivalent, and Uptime Institute accreditation (desirable).
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