Manager, Digital Product

Location: 2050 Derry Rd W Mississauga, Canada

Position Summary

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.

Did we catch your attention yet?

If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading!

Our Perks

• Fantastic employee discount on all Samsung products
• Competitive Salary
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Additional Well Being Days for better work life-balance!

Position Summary

We are seeking a creative and talented Digital Product Manager with Mobile App & UX/UI design experience who will work across multiple teams to design, plan, implement, & continuously improve the end-to-end purchasing experiences that our customers encounter, solving current pain points and creating user journeys that our customers will love. This includes identifying and executing on both immediate and long-term improvements affecting different areas of the purchase experience through NPS review, competitive analysis, reviewing of current purchase journey, and monitoring upcoming trends.

The Digital Product Manager will be responsible for driving the development of various digital products to market success, including our mobile app. They will oversee the entire lifecycle of these digital products from inception to launch. They will also be responsible for the overall vision of the product(s) and managing the role out of this vision into a successful launch. They act as a mediator between the consumers, global PMO, and the technical teams, communicating consumer needs and translating those needs into new product features for the team to design and prioritizing order of execution.

This role is an expert in identifying new opportunities, continuously improving, and delivering the optimal end-to-end customer journey from both an eCommerce perspective and mobile app perspective.

Role and Responsibilities

Essential Duties and Responsibilities

• Align key business strategies with meaningful customer experience
• Alignment of mobile app, digital and omni capabilities work alongside, design and technology teams to develop new customer journeys, experiences and engagement
• Develop roadmap, and own customer KPIs and ROI
• Create and manage the project schedule to launch the product from inception to launch
• Conduct impact analysis to ensure a smooth launch and that all impacted members are aligned and informed of the upcoming change
• Have clear understanding of all business processes & systems impacting the purchase process to support in impact analysis and requirements gathering (AEM, Hybris, NERP, etc.)
• Liaise between business and technical teams to ensure requirements and updates are clearly communicated on a regular basis
• Translate business requirements into system needs with support from development team
• Identify, monitor, and manage risks that may impact your target launch date
• Monitor and iterate digital products accordingly based on feedback; translate the feedback into a meaningful plan of action
• Build relationships with key stakeholders (internal and external), presenting product feature vision, recommendations and continuously strive for best user experience
• Advocate for customer loyalty, engagement and features; design mobile & UX/UI experiences that help customers achieve their goals
• Create scalable processes to continually monitor and optimize the customer experience
• Develop optimal customer experience on eCommerce platform & mobile app to maximize conversion
• Conduct extensive market research and create realistic user stories for service optimization
• To keep track of product optimization and development, create new features, fix any technical issues working with appropriate teams
• Ensure products are up to quality & accessibility standards, and monitor lifecycle of product to recognize when it’s time to update
• Work cross-functionally with customer success, operations, sales, marketing and other teams across the organization to identify, prioritize, design and deliver best-in-class purchase experiences
• User experience strategy and apply to real world
• Review NPS feedback to make immediate improvements to the purchase experience
• Lead development and analysis of eCommerce platform end-to-end customer journey, identifying key customer experience and gaps and pain points
• Collaborate with global mobile app & UX/UI teams to bring best practices to life that supports our local customers and overall business strategy
• Support on other design initiatives when the need arises

Key Deliverables

• Research and analysis
• Requirements gathering, process mapping, and documentation
• Oversee development, ensuring requirements and met and delivered on schedule
• Confirming functionality of features is performing as expected
• Monitoring and iterating features to continuously optimize
• Wireframes, proof-of-concept (POC), prototypes, mock-ups

Skills and Qualifications

Requirements

Education

Bachelor’s degree in Business/Marketing or related field

Knowledge

• Passion for leading-edge technology and ability to relate back to business solutions
• Creativity with respect to idea generation, problem solving and solution implementation
• Building wireframes, mock-ups, and prototypes for collaboration and usability testing
• Ability to advocate for users first and effectively defend design choices/solutions
• Strong analytical, negotiating and prioritization management skills
• Passionate about building great products and solving customer and business problems
• Purpose and results-driven while being adaptable and flexible
• Strategic thinking/ business knowledge: natural business acumen
• Strong working knowledge of project and change management best practices, processes, and documentation
• Forward thinking with the ability to see the big picture
• High level of integrity and dependability with a strong sense of curiosity, urgency and results-oriented
• Strong MS office skills in Excel, Word, PowerPoint and proficiency
• Possess exceptional organizational and attention to detail; versatile in multi-tasking
• Highly developed communication & interpersonal skills, able to build relationships and interact comfortably with a wide range of levels in the organization: from senior executives to support staff within and outside of the company
• Self-motivated and able to work with limited supervision
• Strong analytical and planning skills
• Demonstrated people management skills
• Must be a team player with ability to work closely in matrix, global and fast paced organization
• Autonomous and self-starter able to effectively self-manage priorities
• Ability to work independently, take initiative and use good judgment
• Ability to travel overseas
• Able to work extended hours and weekends when required

Experience

• 5+ years’ of digital product management experience, in mobile app & UX/UI technology (preferably in usability and customer-focused design)
• Experience launching new digital products and working with APIs
• Expertise in design thinking and human-centered design methodologies
• Experience designing business tools/applications, research and testing methodologies is an asset
• Medallia or other customer NPS systems, & Digital Accessibility best practices