Sr. Representative, Product Development

Location: Austin

Country: United States of America

It Starts With You

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make

The primary responsibility of the Sr. Specialist, Product Development is to document business requirements, ensuring requirements are in line with overall product strategy, coordinate release of projects from initiation, execution and closing phases, partnering with legal, risk, compliance, and most importantly ops and tech partners to ensure effective engagement and delivery of projects. The incumbent creates program management and strategy decks as appropriate to support product desks within the line of business.

Identifies business opportunities and advance actionable strategies through to specific customer segments and loan types; present recommendations, and results to senior management.

Coordinates activities with external vendors, and internal resources for development of digital strategies, website design and product positioning.

Creates and expands marketing and sales support content library to support all product development, promotion and sales activities.

Utilizes customer journey mapping techniques to assess customer needs and pain points.

Analyzes key issues that affect the performance of each of our product lines and any ancillary products that affect card portfolio performance, and then creating actionable leads that translate to deepening member relationships in those areas.

Creates and maintains data and reports necessary to manage the quantitative and qualitative performance goals established for products as well as reports to monitor trends, performance and return of campaigns and/or promotions conducted by our dept.

Preparing ad-hoc reports and monthly recaps in a Word or PDF document, highlighting qualitative and quantitative trends. Examples include: Quarterly reporting and monthly production of board reports for leadership.

Supports, processes, and leads responsibilities related to key activities, projects, and initiatives carried out within the department and organization.

Participates in committees and work groups.

What You Bring

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree or equivalent work experience: Engineering, Business or equivalent Technical field. - Required.

3+ Years Prior Product Development experience. - Required.

Proven ability work collaboratively in a team environment.

Ability to manage and uphold departmental standards.

Strong verbal and written communication skills, organizational skills and project management skills.

Process-oriented, detailed and strong aesthetic sensibility.

Ability to be flexible, adapt to changing priorities and prioritize deadlines.

Proficient in Microsoft Office applications (Word, Excel) with ability to learn new software.

Certifications

No Certifications listed for this job.

It Would Be Nice For You To Have

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Experience in Microsoft Office products.

What Else You Need To Know

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum

$63,750.00 USD

Maximum

$97,500.00 USD

We Value Your Impact

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [email protected] to discuss your needs.