Staff, Data Quality

Location: MA Wilmington

Country: United States of America

It Starts With You

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make

The Quality Assurance Associate supports data quality risk controls by performing routine reviews of critical member data to ensure accuracy and completeness. This role executes established sampling and validation procedures, identifies discrepancies, and escalates issues for resolution. The associate maintains clear documentation of review activities to support audit requirements and control effectiveness. Through consistent and detail-oriented execution, this role helps ensure the integrity of key data inputs.

What You Bring

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Executes key data quality control activities to support risk mitigation and data integrity.

Review member data to verify accuracy, completeness, and adherence to established standards.

Identify data errors or inconsistencies and escalate findings through defined remediation procedures.

Execute monthly data review processes using established sampling methodologies and procedures.

Maintain accurate documentation of review activities, findings, and outcomes to support audit and compliance requirements.

Track and log identified issues and assist in monitoring recurring errors or patterns for supervisory review.

Education

High school diploma or associate degree required; bachelor’s degree -preferred

Qualification

• 0+ years of experience in data entry, quality assurance, operations, or administrative support
• Experience working with structured processes, checklists, or standardized procedures preferred
• Exposure to regulated environments or audit processes is a plus but not requirement
• Strong attention to detail and accuracy
• Ability to follow defined procedures and maintain consistency in repetitive tasks
• Basic proficiency in Microsoft Excel and data entry systems
• Good organizational and documentation skills
• Clear written and verbal communication for issue escalation

Certifications

No Certifications listed for this job.

It Would Be Nice For You To Have

Experience reviewing or validating data

Familiarity with quality control or audit processes

Experience in financial services, healthcare, or other data-sensitive industries

Work Authorization & Sponsorship

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum

$32,250.00 USD

Maximum

$62,000.00 USD

We Value Your Impact

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [email protected] to discuss your needs.