- Pay rate: ~$6,035.92/m, DOE
- Work Location : Plano, TX
- Contract Period: 1 yr
Service Desk & Customer Support
System Administration (Jira/MSP+/Web Systems)
Data Analysis (Excel/KPI/Reporting)
AI-Driven Automation & AI-assisted Development
- Continuous Process Improvement (Agile Mindset) on QA/System failure issues
- Perform basic to intermediate system administration tasks, including User and access management
- System configuration: Workflow and process maintenance, Issue investigation and escalation
- Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
- 5+ years of experience in one or more of the following areas:
Service Desk / Help Desk Operations
IT Operations or Application Support
System Administration
- Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
- Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
- Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.
Special Skills & Qualifications
- Experience with Jira or other ticketing/workflow management systems preferred.
- Understanding of web-based applications and system integrations.
- Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.
- All your information will be kept confidential according to EEO guidelines.
Job description provided by SBT Global, Inc..
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