Senior Analyst, Learning - Continuous Listening

Role Purpose

Lead the delivery and continuous improvement of enterprise Learning Applications, while also providing technical application and integration leadership for the Continuous Listening platform.

The role is primarily accountable for the global learning technology portfolio, including Cornerstone OnDemand adjacent learning platforms and application rationalization. It also owns the technical enablement of Continuous Listening on Qualtrics, with emphasis on integrations, data flows, identity and access, security, releases and production support.

This role combines program management, stakeholder leadership and application ownership. It translates business priorities into governed roadmaps, coordinates cross-functional delivery, manages vendors and ensures solutions are scalable, secure, supportable and aligned with Schneider Digital architecture.

Scope and Impact

Primary responsibility for global Learning Applications serving employees, partners, customers and other learning populations.

Technical and integration responsibility for the global Continuous Listening platform and its connected HR data and reporting ecosystem.

Leadership of multi-region programs, releases, pilots, upgrades, integrations, migrations, application lifecycle decisions and operational improvements.

Senior stakeholder interface across Global HR COEs, business leaders, Schneider Digital, Enterprise Architecture, Cybersecurity, Privacy, Data, Procurement, regional teams and strategic vendors.

Key Responsibilities

Learning Applications Leadership

• Define and deliver the learning technology roadmap aligned with enterprise HR and Schneider Digital strategy.
• Own the application lifecycle for Cornerstone OnDemand and connected learning platforms, including roadmap, releases, upgrades, feature enablement, service performance and lifecycle decisions.
• Program-manage the transition to Learn / Single Architecture and selected Learn+ capabilities, coordinating environment readiness, configuration, integrations, UAT, cutover, hypercare and stabilization.
• Coordinate learning integrations across HR master data, identity and access, skills, content providers, analytics and data platforms, collaboration tools and external learning audiences.
• Lead portfolio rationalization, supporting retain, integrate, consolidate, replace and retire decisions across global and regional learning applications.
• Coordinate responsible-AI, data, content, privacy, cybersecurity and production-readiness governance for AI-enabled learning capabilities.
• Drive adoption and measurable value across discoverability, learner engagement, time to competence, administration efficiency, platform reliability and workforce readiness.
• Continuous Listening Technology and Integration Ownership
• Own the technical application lifecycle and roadmap for the Qualtrics Continuous Listening platform, including environments, configuration governance, releases, vendor changes and transition to steady-state support.
• Lead integration design and delivery across HR source systems, employee and organizational data, identity and access management, SSO, APIs, middleware, secure file transfers, survey distribution processes, dashboards and approved downstream analytics.
• Define and govern interface specifications, data mapping, transformation rules, scheduling, reconciliation, monitoring, error handling and support ownership for end-to-end data flows.
• Coordinate technical readiness for survey waves and dashboards, including population and hierarchy validation, role-based access, anonymity and confidentiality controls, testing, deployment, hypercare and rollback planning.
• Ensure controls for privileged access, personal and employee-experience data, retention, encryption, audit logging, third-party security, privacy reviews, application certification and remediation evidence.
• Lead incident and problem management for platform, integration, data-quality and reporting issues, including root-cause analysis, vendor escalation and corrective-action tracking.
• Maintain solution architecture, integration inventory, data-flow diagrams, interface specifications, access models, environment strategy, release calendar, runbooks and operational documentation.
• Translate listening, survey and dashboard requirements into scalable technical designs and clearly communicate feasibility, constraints, dependencies and risks to business stakeholders.
• Provide technical governance for platform enhancements and AI-enabled listening use cases before production release.
• Program and Project Leadership
• Lead end-to-end delivery from intake and discovery through planning, execution, UAT, launch, stabilization and benefits realization.
• Build integrated plans covering scope, milestones, stage gates, resources, financials, RAID, dependencies, change, adoption, vendor deliverables and operational handover.
• Run steering reviews, decision forums, executive reporting, escalation management and cross-functional delivery cadences.
• Establish clear readiness and go/no-go criteria covering business, technical, data, security, privacy, support and change readiness.
• Apply Agile, Scrum, Kanban and enterprise stage-gate practices based on initiative needs.
• Stakeholder, Change and Vendor Management
• Serve as a senior technology partner to Learning, Employee Listening and HR COEs, translating priorities into executable digital roadmaps.
• Facilitate requirements, prioritization and trade-off decisions among business owners, regions, technical teams and vendors.
• Prepare executive-ready status reports, decision papers, recommendations and QBR materials.
• Drive structured change, communications, administrator enablement, user readiness and adoption measurement.
• Hold Cornerstone, Qualtrics and service partners accountable for technical deliverables, issue resolution, roadmap commitments and SLA performance.
• Support renewals, SOWs, license planning, commercial assessments, forecasts and benefits reporting.
• Operational Excellence, Risk and Compliance
• Ensure clean transition to operations with defined L1/L2/L3 ownership, runbooks, monitoring, escalation paths and service reviews.
• Drive incident reduction, change success, integration reliability, data quality and mean time to restore.
• Ensure architecture, cybersecurity, privacy, data-protection, accessibility and production-readiness requirements are completed before release.
• Promote reusable technical standards, integration patterns, delivery checklists, governance templates and lessons learned.

Required

• Bachelor's degree in Information Technology, Computer Science, HR Technology, Learning Technologies or a related field.
• 8 to 10 years of progressive experience in enterprise applications, HR technology or digital transformation, including at least 3 years leading global or multi-region initiatives.
• Strong experience with enterprise learning platforms such as Cornerstone OnDemand, including application lifecycle, releases, integrations and production support.
• Technical application or integration experience with survey and employee-experience platforms such as Qualtrics.
• Hands-on experience defining or governing integrations using APIs, SSO/SAML, secure file transfer, middleware/connectors, HR data feeds, organizational hierarchies and analytics or dashboard data flows.
• Experience with UAT, cutover, hypercare, release management, operational handover, incident/problem management and vendor-led technical delivery.
• Demonstrated stakeholder-management experience across senior HR, business, Architecture, Cybersecurity, Privacy, Data, Procurement and vendor organizations.
• Strong understanding of SaaS security, access controls, data privacy, application certification, audit evidence and service management.
• Excellent program management, executive communication, facilitation, negotiation and structured problem-solving skills.

Preferred Certifications

• PMP or PRINCE2 Practitioner.
• Agile Scrum Master or SAFe certification.
• ITIL 4 Foundation or higher.
• Cornerstone OnDemand Administrator or relevant vendor certification.
• Qualtrics platform or integration training/certification.
• Azure Integration Services, API management, Power BI, data fundamentals or AI-focused certification.

Success Metrics

• On-time and on-budget delivery of learning and Continuous Listening technology roadmap commitments.
• Successful Learn / Learn+ releases against technical readiness, UAT, cutover, security and stabilization criteria.
• Reliable Qualtrics integrations, accurate survey populations and hierarchies, stable dashboard data flows and successful production releases.
• Platform stability, SLA achievement, change success, incident reduction and improved MTTR.
• Integration reliability and data quality across Learning, HR, identity, listening, content and analytics ecosystems.
• Strong stakeholder confidence, timely decisions, transparent risks and effective vendor performance.
• Compliance performance, including privacy, privileged access, security remediation, certification and audit readiness.
• Adoption, operational efficiency, platform simplification and measurable business outcomes.

Working Model

Global stakeholder coverage with flexibility to support key time zones.

Matrixed delivery through application owners, integration and data teams, architecture, security, privacy, business owners and strategic vendors.

Occasional travel for program workshops, technical design sessions, vendor reviews and stakeholder engagements.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

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