Senior Operations Officer

Requisition ID: 276887

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Senior Operations Officer, Client Onboarding, you will be responsible for providing oversight/control of client account opening and maintenance documents, to help reduce risk with applicable regulating bodies.

Is this role right for you? In this role you will:

Review documentation for completeness and accuracy, ensuring compliance with regulatory requirements for all requests or submitted documents, using various applications

Support various mid-office functions and ensure superior service is provided to Scotiatrust, Private Investment Counsel, and Canadian Wealth Management branches while working closely with internal and external groups that support these businesses

Assist management in the development and delivery of innovative solutions and improved processes, to allow the businesses to focus on client service and business growth

Provide exceptional client service support on Client Onboarding related queries by remaining current and informed on existing and new industry regulations and firm policies and procedures

Ensure the effective delivery of operational and administrative support to Canadian Wealth Management branches

Complete ongoing quality control reviews of system data, operational processes, and distribution of exception reporting to branches, and maintain client account integrity by performing sundry items as required

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

Post-secondary education

1-2 years’ experience in the financial services industry, preferably in a back-office role opening accounts and reviewing documents

Canadian Securities Course (CSC) and Conduct and Practice handbook (CPH) is an asset

Prior knowledge of the securities / brokerage operations including areas such as Client Onboarding and Regulatory Documentation

Prior knowledge of financial industry policies and regulations including QI & FATCA, AML/ATF, Privacy, KYC, CIRRO and CRS

Knowledge of Broadridge, SharePoint, Score, WebPost, Trust GUI, and WealthOne

Strong organizational, problem solving, time management, attention to detail, customer service, and communication skills

The ability to work with computer-based platforms and applications

Demonstrated PC user skills including word processing, MS Office, spreadsheets, and database management

An ability and desire to learn new tasks quickly

An ability to prioritize & organize incoming work

Excellent time management skills

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.