Product Manager – Job Description
SCRM - Lidl International Hub
About the role
We are looking for a strategic, autonomous, and proactive Product Manager to act as the primary relationship manager and ambassador for Lidl Recipes across international Lidl countries. Reporting to the Product owner, this role focuses heavily on driving feature adoption, managing international stakeholder relationships, and leading enablement and training. You will be the face of Lidl Recipes for local markets—managing expectations with diplomacy, warmth, and firmness, ensuring country alignment, and protecting our global roadmap from requests not aligned with team goals.
If you are a responsible and optimistic person who enjoys connecting with people from different countries, this is the position for you.
Ready to be part of the challenge?🚀
In this Role, you’ll get to📜
Check and validate new features in production to ensure successful deployment and functionality.
Lead feature rollouts across different countries, coordinating end-to-end launch plans, dependencies, and release updates.
Translate market insights and country-specific feedback into structured "problems to be solved" to inform product direction.
Investigate and triage initial bugs escalated from support channels before passing actionable details to engineering teams.
Protect the global product roadmap by diplomatically managing custom requests and declining features not aligned with team priorities.
Align international stakeholders by ensuring shared understanding of team goals, upcoming releases, and strategic roadmap milestones.
Document new features comprehensively, maintaining product dossiers and ensuring all stakeholders have access to up-to-date functional information.
Drive continuous engagement and enablement through regular meetings, training sessions, and clear communication with country stakeholders.
Act as the primary relationship manager and ambassador for Lidl Recipes across international markets, gathering feedback and driving overall feature adoption.
Generate basic performance reports for local markets autonomously, and collaborate closely with Data Analysts to request and deliver complex reporting, track KPIs, and understand value delivery.
Required Skills🧐
- Experience with Software or IT Products: Background working with digital products or within technology environments.
- Responsible & autonomous, organized and analytical, not afraid of taking decisions and understanding that the actions of this role directly affect the success of the team.
- Optimistic & Proactive Mindset: Enthusiastic and responsible persona with strong interpersonal skills who enjoys networking, to foster trust across international stakeholders.
- Strong verbal and written communication skills, with a gift for explaining the complex simple and creating high-impact presentations to lead meetings and align stakeholders.
- Comfort Navigating Difficult Conversations: Ability to handle pushback or conflicting requests with empathy, diplomacy, and tact, offering constructive alternatives while keeping stakeholders aligned.
Extra Points ✅
- Familiarity with Agile and ticket management tools like Jira and Confluence.
- Basic understanding of technical concepts, such as databases, APIs or authentication systems.
- Working knowledge of Spanish (spoken and understood), as the team operates in a Spanish-speaking environment and it helps facilitate everyday collaboration.
About us
Who we are🤓
SCRM was created in 2015 with a vision of the future that foresaw “business and technology forever remaining intertwined”, and a steadfast mission to guide traditional businesses towards digital evolution through their clients, data, commercial strategies and omnichannel communication. Specialising in digital strategy, automation and real-time offer and content customisation, SCRM owes its success and efficiency to the use of cloud computing and the development of data platforms which rely on artificial intelligence for automatic decision-making in largescale consumer and retail markets.
SCRM - Three years later, Lidl has absorbed the company and turned it into their international hub of digitalisation and customer intelligence. Amongst our missions as Lidl’s International Hub, we would highlight the following: The conceptualisation and development of Lidl Plus, a Lidl international relational programme, and its benefit plan, which will offer discounts, exclusive services, agreements with third-party entities and financial services as its fundamental features; The creation of a cloud-based international platform for big data; The development of an international marketing automation platform; The conceptualisation, development and management of business intelligence platforms; The creation of an omnichannel payment platform; The development of advanced analytics and machine learning platforms favouring customer recommendation, foresight and analysis systems; The creation and implementation of an omnichannel, single sign-on strategy to generate business opportunities amongst the group’s diverse range of commercial platforms and services.
Our Mission & Vision🚀
Our Vision as SCRM is to digitalize the Schwarz Group. SCRM provide digital tools to all Schwarz businesses that enables them to understand and connect with the customer to boost their revenues.
Values ⭐️
- Do you want to know more about our Culture?
- We are Family: Yes, we are colleagues, but we like to have fun while working. As a real family, we suffer in hard times and celebrate together in good times, as equals and with respect.
- In fact, we like better the Spanish word Colegas, which includes a sense of friendship.
- Passion by Design: Passion is at the very heart of everything we do. Over at HQ, they say this is a because of the sunny Barcelona and our Latin vibes. The reality… it's because we love what we do.
- Innovation as a Service: We don’t deliver technology; we deliver creation & transformation. Challenging the status quo is what inspire us because we want to lead the next generation of grocery business.
- Make it happen: Every day is an opportunity to make a difference. Do something good today, improve it tomorrow and don’t stop until it’s awesome.
- Think Big: Don’t let what is already done draw the boundaries of what’s coming next, this is the only way to go beyond what it is expected.
- Perks of being part of our team😏
- An awesome team😄
- Competitive salary 💰
Job description provided by SCRM - Lidl International Hub.
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