Training Coordinator

Position Summary: The Training Coordinator is a temporary, part-time stretch opportunity established to support RCH training preparation, delivery, learner readiness, adoption, and go-live activities across Waterloo Wellington, Erie St. Clair, and South West. The successful internal applicant will retain their substantive position and perform these additional responsibilities alongside their current role. RCH will define the training and knowledge-transfer requirements, and the incumbent will work with the Regional Trainer, the RCH Team or designate, Regional Operations, and local leadership to provide localized training and implementation support.

The incumbent will continue to report directly to their current manager for employment and HR matters and will receive day-to-day functional direction from the Regional Trainer or a designated member of the RCH Team. This assignment does not create a new full-time position or replace the responsibilities of an existing role. The opportunity is intended to support the RCH rollout, provide development experience for internal employees, and build local capability through knowledge transfer.

Recruitment will be limited to internal employees in Erie St. Clair, South West, and Waterloo Wellington. Eligible applicants may include Personal Support Workers, nurses, administrative employees, and therapists, subject to the requirements, scope, and standards of their profession. The assignment includes one week of preparation before training and one week of support following go live. Work will take place primarily within the incumbent’s assigned local site or region.

Travel between sites is not currently anticipated but may be required if training needs change. This is a contract position: Waterloo Wellington assignment Jan 11,2027- March 05, 2027 Erie St Clair & South West assignment May 03- June 11, 2027 Qualifications: · Bachelor’s degree or college diploma. · Candidate requires frontline work experience as well as basic level service delivery. center operations experience. 2 years at minimum. · Strong communication, organization, and relationship- building skills. · Comfortably supporting colleagues with learning and technology. · Collaborative, dependable, adaptable, and interested in professional growth.

Position Responsibilities : Act as a positive local champion for Alaya Care adoption. Readiness: complete all assigned eLearning and Train-the-Trainer sessions by the dates set out below. Attendance: be available for every scheduled session, prep day and go-live support day. Notify the training lead as early as possible if you cannot attend. Consistency: support training using approved materials, job aids and processes.

Do not change content or share workarounds. Learner support: create a respectful, patient learning environment for colleagues at all comfort levels with technology. Communication: attend check-ins and share learner questions, issues and feedback with the trainer and training team. Tracking: record attendance as directed. Privacy: use only training environments and test data. Never use real client or employee information in sessions.

Professionalism: model a positive, supportive attitude toward Alaya Care and the change ahead. Home role for stretch assignments, work with your home manager on coverage so your regular duties are managed. Travel between sites is not anticipated at this time, but may be considered if training needs change Other duties as assigned Knowledge and Expertise: An adult education certificate would be beneficial. must be expert and technically sound because will be in a technical environment.

Must be comfortable with computers and software and good with change. Must have 2 years of experience with SE Health Complexity and Problem Solving: · As this is a new temporary assignment supporting the RCH rollout, the incumbent may encounter new or unforeseen situations. The incumbent is expected to exercise sound judgment and initiative in recognizing and clarifying issues, and to promptly escalate questions, concerns, or situations requiring resolution to the Regional Trainer or appropriate RCH designate.

The role supports identification and communication of issues but is not accountable for independently determining solutions outside the scope of the assignment. Impact and Accountability: · This role contributes to the successful implementation and adoption of Alaya Care as the organization transitions from Procura to a new program. The incumbent is accountable for delivering assigned training and go-live support accurately and consistently, supporting learner readiness, and identifying and escalating issues to the Regional Trainer or appropriate RCH designate.

The assignment has meaningful impact on the user experience and adoption of the new program About SE Health SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential.

We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together. Accessibility : If you require accommodations due to illness or disability, please contact Talent Acquisition at [email protected] . DEIA: At SE Health, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace where everyone feels respected, valued, and empowered to contribute and succeed.

AI and compensation details: We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The hiring pay range is $46,000 -$59,000 per year.