Fire and Security - Remote Support Engineer

• The role...
• The role of a Remote Support Engineer is to provide remote diagnosis and triage of systems installed in the field.
• Hours of work will be between 4.00pm and 8.00am including weekends with a day off per week.(8 hour shifts)
• Previous experience of working within a security industry is essential and candidates must have experience of security products including Intruder, CCTV, Fire etc.
• What you will be doing...
• Keep an excellent record of all customers and engineer interactions via the ticket system.
• Provide remote assistance to investigate and identify customer issues, and ensure engineers installing/upgrading customer systems or servicing systems.
• Efficiently follow a defined support ticket management process to ensure targets are met.
• Test software releases.
• Apply fix releases to customer systems.
• Feedback information internally to other departments.
• Attend internal and external meetings as required.
• Identify training requirements for customers.
• Carry out offline testing on customer data as required.
• A strong desire for learning in a fast-moving market.
• Contribute to the goals and objectives of the team.
• Be highly motivated to achieve success.
• What you will need...
• 3-5 years of experience in the electronic Security service industry
• PC literate in MS Office, Outlook and Excel
• Good written and verbal skills
• Proactive, able to work on own initiative
• Good interaction between departments
• Ability to influence effectively
• Excellent knowledge of networking and IP connectivity.
• Understanding of Intruder, Fire, CCTV, T&A and Access Control systems.
• Key Attributes...
• Ability to follow detailed instructions
• Good business understanding
• Interpersonal and communication Skills
• Relationship building & Networking
• The desire to improve and take on new challenges

Experience in the electronic Security sector

Ability to be part of a team and set leadership examples

Ability to demonstrate influencing skills

It’s great to see you’re considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas Technology?

At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

• Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.
• Diversity & Inclusion: Be Yourself at Securitas
• We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:
• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as

Employee Networks – Safe spaces to connect and influence policies for change.

Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.

Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.

Health & Well-being Programs – Mental health support and workplace wellness.

Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘Apply Now’ and start your career with Securitas UK today!