Learning Solutions Specialist - Hybrid (Ontario)

Position Type: Full Time

Department: People & Culture

Work Location: Ontario

Work Arrangement: Remote

Work Hours: Monday to Friday - standard business hours

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams.

Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

We are 100% Canadian with locations across the country

State-of-the-art facilities to provide high-quality products and services

The opportunity to be a part of a winning, high-performing team

Collaborative, engaging workplace culture – we are passionate about our people!

Flexible working environment that promotes a healthy work-life balance

Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued

High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity

The Learning Solutions Specialist, PSP is responsible for the design, development, and implementation of learning programs that support skill development, knowledge, and performance of team members working within our Patient Support Program (PSP) division. This includes but is not limited to new hire training, program launches, and other identified training initiatives.

The Learning Solutions Specialist, PSP will work closely with the Patient Programs leadership team and other strategic partners to develop and deliver training that helps drive successful business outcomes.

A Day in the Life (What you will do here):

Design, develop and facilitate training sessions that support the PSP workforce including but not limited to: Case Managers, Administrative Assistants, Supervisors, Program Managers and other related roles within PSP as required

Work closely with Subject Matter Experts (SMEs) to gain in-depth understanding of the PSP content and knowledge

Create instructional materials (eLearning modules, decks, user guides, job aids, lesson plans, etc.)

Utilize Work Instructions and SOPs, to create learner friendly materials

Deliver learning programs via eLearning, instructor-led, VILT, and blended learning solutions

Optimize current LMS to host learning modules and create blended and self-guided learning programs

Complete training needs analysis, identifying areas for improvement and knowledge gaps; create learning solutions that close the gap and address the needs of the business

Evaluate current and future learning programs (Level 1-3 Evaluations) to determine effectiveness of the programs

Consistently review learning programs and materials with a continuous improvement mindset

Coordinate onboarding training with the Learning Solutions Coordinator, QA and PSP leaders

Provide feedback to managers on new hire performance

Assist in managing and creating content for the L&D Page

Manage multiple competing priorities to meet tight deadlines

Optimize training processes for efficiency

Other duties as assigned by your manager

What you need to ensure you are set up for success:

Bachelor’s Degree in Business, Human Resources, Adult Education/Curriculum Development, or equivalent experience is preferred

Patient Support Program experience with knowledge of private and public reimbursement structure, systems, and process is considered an asset

Knowledge of adult learning principles and training best practices

Advanced ability to learn and understand new content, systems and processes

Excellent presentation and facilitation skills

Knowledge and experience with various instructional design methodologies, designing robust training programs from scratch

Experience with Microsoft Office and various learning authoring tools; Articulate 360 (Storyline, Rise, etc.), Canva, Camtasia, SnagIt, etc.

Experience in creating SharePoint pages considered an asset

Administrative experience in LMS is considered an asset

Experience in conducting training needs analysis and providing successful learning solutions

Strong written and verbal communication skills, including proofreading/editing and quality assurance

Proven experience collaborating successfully with leaders and/or stakeholders within a cross-functional organization

Ability to be agile and nimble in a fast-paced environment

Growth mindset

Effective organizational skills; excellent attention to detail

Strong analytical skills

Excellent problem-solving skills: ability to resolve issues effectively and efficiently

Strong ability to consistently meet deadlines and prioritize projects

Occasional travel may be required

Bilingual (French and English) will be considered an asset

What makes you a great fit for this team

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.
• Why join Sentrex?
• We value our employees! Our permanent full-time employees are provided with a:
• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)

Paid Sick Days

Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance

Employee & Family Assistance Program

RRSP Matching Program

The anticipated base salary hiring range for this role is $80K to $90K annually. The final base salary will be determined based on relevant experience, skills, and internal equity.

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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