Sales & Marketing Representative

About the Role

The Sales & Marketing Representative (SMR) builds and manages key relationships that generate consistent, referral-based revenue. This is a people-focused position requiring professionalism, consistency, and emotional intelligence. The SMR represents SERVPRO as the trusted partner for property managers, insurance professionals, and commercial clients.

What You’ll Do

• Develop and maintain strong relationships with key contacts such as insurance agents, property managers, and commercial stakeholders.
• Conduct consistent and purposeful contact activity (face-to-face visits, follow-ups, and check-ins).
• Lead with education and empathy—provide insights that help clients understand SERVPRO’s value.
• Identify and connect with the true referral influencers within each organization.
• Coordinate with internal teams to ensure ERPs (Emergency Ready Profiles) and client deliverables are completed effectively.
• Document contact activity in CRM systems and communicate opportunities or client needs clearly to operations.
• Represent SERVPRO professionally at community events, CE classes, and industry networking functions.

You Are

• A relationship builder with proven sales discipline and professionalism.
• Confident, adaptable, and able to connect with people across a variety of industries.
• Organized and self-directed, with a focus on consistent, measurable results.
• Data-driven—you understand how your activities directly impact referrals and revenue.

Success Measures (KPMs)

Quality Contact Activity (face-to-face, purposeful engagement)

Referrals Generated

Revenue Growth

Account Tier Progression (C → B → A)

Retention of Key Accounts

Event Participation ROI

Required

• Minimum of 3 years’ experience in outside sales, business development, or client relationship management.
• Experience in restoration, insurance, or construction industries.
• Demonstrated success in generating referrals or repeat business through relationship-based engagement.
• Excellent communication and interpersonal skills.
• Professional demeanor, emotional intelligence, and the ability to adapt to different audiences.

Preferred

Familiarity with CRM systems and structured activity tracking.

Experience leading CE courses, Lunch-and-Learns, or industry events.

Travel

Local travel daily with occasional regional events or meetings.

Compensation

Competitive salary and commission structure based on experience and performance.

Success Profile (Behavioral)

• Builder-manager: plans ahead, executes consistently, and closes loops (organized, methodical).
• Credibility creator: participates in key calls/appointments to model standards.
• Cross-functional translator: aligns marketing with operations/recon to ensure delivery.

Working Conditions

• Full-time, primarily in-market; events and peak seasons require flexible hours.
• Travel within market; occasional travel for regional/company events.

What you get

• Industry Leading Compensation
• Medical Insurance (with Company Contribution)
• Dental and Vision Insurance
• 401(k) with Company Match up to 4%
• PTO
• Paid Holidays
• Professional Development

• SERVPRO of Northeast Dallas is an equal opportunity employer that recognizes the value of a diverse workforce. All
• qualified individuals receive equal consideration without regard to race, color, age, sex, sexual
• orientation, gender identity, religion, national origin, disability, or any other criteria protected by
• federal, state, or local law.