Director, Digital Product, CX Platforms & Services

The Director, Digital Product, CX Platforms & Services is responsible for the strategy, roadmap, performance, and ongoing evolution of Sherwin-Williams’ digital experience and digital commerce platforms that power web and mobile customer experiences across all customer segments. This leader will define and advance the product vision for the foundational platforms, services, and capabilities that enable customer engagement, product discovery, personalization, account management, commerce, content delivery, and scalable digital growth.

Reporting to the Senior Director, Digital Experience & Product, this role leads a team of digital product managers responsible for platform products and shared digital services. The Director will serve as a key connector between business stakeholders, technology teams, experience product teams, UX, digital merchandising, content strategy, marketing, legal, security, compliance, and operations to ensure platform investments are aligned to customer needs, business priorities, operational efficiency, risk management, and long-term scalability.

The ideal candidate is a strategic and technically fluent product leader with deep experience managing digital platforms, commerce capabilities, customer experience technologies, product operating models, and agile delivery practices. They are highly collaborative, data-driven, and skilled at translating complex business and technical needs into scalable platform roadmaps that enable measurable customer and business outcomes.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and

reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

The team is based in Cleveland, Ohio, and is on-site vs hybrid. Qualified applicants residing elsewhere will be considered, with preference given to candidates located in or willing to relocate to Cleveland, OH, with relocation assistance provided, Chicago, IL, or Charlotte, NC.

Define and communicate the long-term product vision, strategy, and roadmap for digital experience and digital commerce platforms across web and mobile channels.

Lead and develop a team of digital product managers responsible for platform products, shared services, and enabling digital capabilities.

Own product strategy for foundational digital platforms and services, including commerce platforms, content management, search, personalization, customer identity, account capabilities, integrations, product data enablement, and other shared digital services.

Partner with Digital Product, Customer Experiences teams to understand journey needs and prioritize platform capabilities that enable seamless, scalable, and high-performing customer experiences.

Translate business objectives, customer needs, technical requirements, and operational priorities into clear product roadmaps, capability plans, and delivery priorities.

Drive product portfolio prioritization and governance for platform investments, balancing customer value, business impact, technical feasibility, risk, compliance, security, performance, and platform sustainability.

Oversee the full platform product lifecycle, including discovery, business case development, requirements definition, prioritization, delivery, launch, adoption, optimization, and potential retirement of products or capabilities.

Establish product goals, KPIs, and success metrics to measure platform performance, adoption, scalability, reliability, operational effectiveness, and business value.

Partner closely with Technology, Architecture, Engineering, Digital Delivery, UX, Analytics, and Operations teams to ensure platform roadmaps are executable, scalable, secure, and aligned with enterprise standards.

Build strong cross-functional relationships across Enterprise Technology, Marketing Communications, Sales, Field Operations, Legal, Security, Compliance, Customer Experience, Digital Merchandising, Content Strategy, and other business functions.

Lead the adoption and maturation of product management best practices, agile product creation processes, roadmap governance, and digital product operating model principles.

Manage and influence relationships with external vendors, platform partners, and service providers to ensure delivery quality, innovation, cost effectiveness, and strategic alignment.

Identify opportunities to improve platform performance, speed to market, operational efficiency, customer trust, and digital capability maturity.

Monitor industry trends, emerging technologies, commerce platforms, customer experience tools, and digital product practices to inform future platform strategy.

Ensure digital platforms and services meet organizational standards for accessibility, privacy, security, compliance, performance, reliability, and customer trust.

Minimum Requirements

Bachelor's Degree

• 7+ years' experience in Digital Product Management/leadership with Program/Portfolio management including leadership roles on fast-paced teams driving responsible, sustainable growth
• Strong quantitative and analytical orientation using data to drive decisions
• Experience building and scaling platform and decisioning products
• Proven track record of managing and mentoring large, geographically distributed PM teams
• Exceptional communication and stakeholder management skills, with the ability to influence across functions and levels
• Commerce and Experience Development Platforms

Preferred Qualifications

MBA

• Experience in both retailer and supplier environments.
• Adobe Experience Cloud – AEM, Commerce, Target, CJA
• Mobile Development tools and technologies
• Agile, iterative development techniques.
• Agentic and AI platform tooling experience