Social Media Manager
NARS
London
WHO WE ARE
Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture.
Through our heritage, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World.
YOUR NEXT ROLE : Social Media Manager – NARS
As we accelerate NARS UK’s social-first marketing and commerce capabilities, we are looking for a highly driven Social Media Manager to lead the development and execution of the UK social media strategy, with a particular focus on TikTok.
The role will grow brand awareness, engagement and community advocacy, using content, creators and social commerce to move consumers from discovery through consideration to conversion. The successful candidate will combine strong creative instincts with analytical rigour and thrive in a fast-paced, culturally driven environment.
YOUR RESPONSIBILITIES
Content Planning & Production
- Lead the briefing, planning and execution of local content creation.
- Partner with agencies, freelancers, creators, photographers, videographers and internal stakeholders to develop social-first content.
- Confidently create and edit platform-native content directly, including short-form video built for sound-on viewing and strong opening hooks.
- Re-cut and adapt Global assets for TikTok rather than reposting them unchanged.
- Create reactive content that capitalises on relevant trends, beauty conversations and cultural moments.
- Support local events, retailer activity and key calendar moments through relevant content and execution.
- Drive innovation in short-form video formats and emerging platform features.
Community Management
- Own the UK community engagement strategy, tone of voice and moderation guidelines.
- Foster meaningful conversations with consumers, artists, creators and brand advocates across comments, direct messages, mentions, stitches and duets.
- Surface community insights and emerging consumer trends to internal stakeholders.
- Manage the escalation of customer concerns in partnership with Customer Care.
- Coordinate day-to-day community management support and resourcing to ensure the content and growth remit remains deliverable.
Performance & Analytics
- Monitor and report on channel performance, content effectiveness, engagement, audience growth, earned media value and social commerce KPIs.
- Maintain regular reporting cadences, including monthly reporting for Global Digital, and communicate performance clearly to senior stakeholders.
- Translate insights into actionable recommendations for content and channel optimisation.
- Track competitor activity and identify opportunities for differentiation.
- Partner with the TikTok Shop agency on Shop reporting, including GMV, conversion, affiliate and LIVE performance.
Cross-Functional Collaboration
- Work closely with Marketing, PR, Influencer, Ecommerce, CRM, Retail, Education, Media, Customer Care and Global Social teams.
- Ensure social initiatives support broader brand and commercial objectives.
- Act as the UK social media expert and advisor within the business.
- Maintain clear responsibilities across the Social Media Manager, Global Social, Ecommerce and agency partners to protect focus and prevent duplication.
PROFILE, SKILLS AND EXPERIENCE REQUIRED
Required
- Minimum 4-6+ years’ experience in social media, digital marketing, influencer marketing or content strategy.
- Experience managing social channels for a beauty, fashion, luxury, lifestyle or consumer brand.
- Strong understanding of TikTok and Instagram, and current social media best practice.
- Proven track record of developing successful social-first campaigns and confidence creating and editing content directly.
- Experience working with creators and influencers.
- Excellent communication, project management and stakeholder management skills.
- Strong analytical capability and experience using social listening and reporting platforms.
- Ability to work effectively within Global governance and approval processes while responding quickly to local trends.
Desirable
- Experience within prestige beauty or cosmetics.
- Experience with TikTok Shop and social commerce initiatives.
- Experience planning, promoting or hosting LIVE shopping events.
- Familiarity with paid social amplification, including Spark Ads.
- Experience working within a Global matrix organisation.
BENEFITS YOU’LL LOVE
The pay range for this position is set at £50,000 to £55,000 dependant on experience.
Generous product allocation & discount to spend on our gorgeous products!
Supporting the delicate work/life balance with enhanced time off through 26 days holiday + bank holidays + your birthday day off + time off for when you get married or move house PLUS enhanced parental allowance for those big life moments and the chance to buy more through our holiday buy scheme
Plan for your future with our enhanced pension offering
We operate an annual bonus scheme, based on personal development plans and business performance
Flexible Fridays, so you can focus on what is important to you
Flexible & hybrid work patterns to suit all backgrounds with 60% of your time being in the office
Wellbeing programmes including mental health first aiders, free counselling, access to digital GP’s
Financial support via exclusive retail discounts
Employee Assistance Programme via Wisdom – health and wellbeing, financial support at your fingertips.
Monthly access to L&D opportunities to help your continuous development
INCLUSION HEROS
Together, we can build a vibrant and dynamic team that reflects the diverse world we serve.
We are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success.
We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability or religion and are proud to promote a culture which supports and appreciates people from all backgrounds. We are always open to flexible working, part time arrangements and any adjustments which you might need to get the best experience whilst at work.
We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion.
We are proud to be recognised as a disability confident employer and have a number of internal employee forums which promote advocacy for our teams. If you need any support or adjustments during your interview or application, please get in touch with us and we will be happy to support you.
OUR HIRING PROCESS
Once you have applied for the role, our in house recruitment team will screen your CV. We will do our best to get back to all candidates who apply, however in some cases it may not be possible due to the high volume of applications. If you have not heard back from us within 30 days of your application, unfortunately this may be you have not been successful on this occasion.
If your CV is shortlisted, then you will be contacted by our recruitment team. They will arrange a pre-screening call, to explore your motivation, suitability and role expectations. After the pre-screen, your application will be reviewed by the hiring manager. Successful applicants will be invited to at least 1 interview. Preferably, we would like to meet you in person and give you the opportunity to test your commute as well as see your potential place of work! In some cases, we may invite you to an assessment centre or to present your ideas in the form of a business presentation.
We know there are many AI tools in the market to help candidates with interview preparation and interviews. We encourage you to limit usage of these tools during live interviews, so that we are able to encounter your own personal reflections and thought processes contributing to the discussion.
Please note: If you do not have the right to work in the UK and would require sponsorship for this role then you must ensure you meet UKVI requirements for the position. Please reach out if you need further information on this and whether we offer sponsorship.
KEEN TO KNOW MORE?
Click here to learn more about our brands
Click here to learn more about Our Principles and The Shiseido Philosophy
Take a look at our LinkedIn Page for business updates and more ..... https://www.linkedin.com/company/shiseido-uki
Job description provided by Shiseido.
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